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The Mahler is a beautiful ship. The staff were beyond helpful. The food and drinks were more than you could possibly eat or drink. Unfortunately on the 17 Grand Tour they close the top deck for 8-10 days. We couldn’t go up and enjoy the scenery, relax, or exercise. The company should disclose this information. It would have made a difference in our choice of ships. There are no other places to sit outside so you are inside a lot. Unfortunately on our cruise the water was too low so we couldn’t finish our trip on the ship. They gave us 2 choices and only a half hour to make a decision whether to stay and go to hotels or abandon the schedule. It was a hard decision to make in half hour. We chose to finish the trip and go to the hotels. Unfortunately the hotel they chose in Vienna was horrible. Sat on railroad tracks on one side and construction on the other. Food service was horrible. Not up to Crystal standards. Unfortunately Crystal would not and has not done anything for the 72 people who chose to stay. We knew that the boats can sometimes not go through because of water level and we were prepared for that. But Crystal did not keep their high standards of accommodations. It was a sad way to end the trip. Very disappointed in how Crystal handled the situation.

River cruise

Crystal Mahler Cruise Review by Poorcindy

Trip Details
  • Sail Date: September 2019
  • Destination: Europe River
  • Cabin Type: Petite Suite with Panoramic Balcony-Window
The Mahler is a beautiful ship. The staff were beyond helpful. The food and drinks were more than you could possibly eat or drink.

Unfortunately on the 17 Grand Tour they close the top deck for 8-10 days. We couldn’t go up and enjoy the scenery, relax, or exercise. The company should disclose this information. It would have made a difference in our choice of ships. There are no other places to sit outside so you are inside a lot.

Unfortunately on our cruise the water was too low so we couldn’t finish our trip on the ship. They gave us 2 choices and only a half hour to make a decision whether to stay and go to hotels or abandon the schedule. It was a hard decision to make in half hour. We chose to finish the trip and go to the hotels. Unfortunately the hotel they chose in Vienna was horrible. Sat on railroad tracks on one side and construction on the other. Food service was horrible. Not up to Crystal standards. Unfortunately Crystal would not and has not done anything for the 72 people who chose to stay. We knew that the boats can sometimes not go through because of water level and we were prepared for that. But Crystal did not keep their high standards of accommodations.

It was a sad way to end the trip. Very disappointed in how Crystal handled the situation.
Poorcindy’s Full Rating Summary
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Cabin Review

Petite Suite with Panoramic Balcony-Window
Cabin S4
The rooms were great.
Crystal Deck Suite Cabins