MSC Armonia Review

WORST Cruise I Have Ever Been On!

Review for the Western Caribbean Cruise on MSC Armonia
User Avatar
slvalerie
10+ Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Sep 2019
Cabin: Oceanview Stateroom

This was the 12th cruise I have been on with the 5th cruise line I have cruised with. This was the WORST cruise I have EVER been on and the first and LAST time I will ever cruise with MSC. I spent the first 4 days in line at the Guest Relations desk for Internet (did not have Internet access until the afternoon of the third day) and billing issues...long wait in line each time. There was false advertising for both "unlimited" Internet access and "unlimited" onboard drinks. The cabin beds were like sleeping on bricks and I had to call more than once for towels and cleaning of the bathroom. The bathroom shower was the tiniest I've ever experienced. The food was absolutely terrible both in the buffet and the restaurant (food was sent back EVERY night because it was simply inedible). The theater shows were amateurish and only mildly entertaining; the only show that was really entertaining was the crew talent show. There were few onboard entertainment activities for adults (shuffleboard...really??...and the arts and crafts were designed for children). The movies shown in the theater and on TV were at least 3 years old (also only 2 English-speaking non-sports channels on TV) and there was no streaming capability whatsoever. There were no separate activities targeted to 18-30 year olds...a single lounge disco was provided for all ages (ridiculous). To cap it off, there was no published pricing for the guest pictures for sale at the end of the cruise and pricing appeared to be established on a random basis and very unprofessionally and unethically sold ("pick out which pictures you want and we'll tell you the price"). The price quoted for 10 pictures was more than double the pre-boarding price offered online and more than I have EVER paid for pictures on any cruise. I received a lower price (albeit still higher than I have ever paid) for the pictures only after complaining to the photo department manager. And the quality of the pictures was poor, specifically the background scenery was shabby and every shot had wrinkled "flooring" which makes it clear that the poses were taken in front of fake scenery. I cannot express the extent of my disappointment in this cruise and my experience with MSC...warning...choose another cruise line.

Cabin Review

Oceanview Stateroom

Cabin O2

The mattresses were so hard and uncomfortable, it was like sleeping on bricks. Room service was impractical because there was no place to put more than 1 tray. The TV was the smallest I've seen in years and there were only 2 English non-sports channels (movies shown were 3 years or older). Didn't have enough hangers...steward was rude to me 15 minutes after entering my cabin when I asked for more hangers...I was given wire hangers to hang my clothes on. Had to call maintenance re: the toilet continuously running. The shower seemed smaller than other cabins I've been in (could barely turn around and shower curtain always stuck to you!).

3 Helpful Votes
previous reviewnext review

Find an MSC Armonia Cruise from $246

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.