1. Home
  2. Cruise Reviews
  3. Norwegian Pearl
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that arise. I think I now understand why. AAA probably doesn't want to deal with unhappy customers. That should have been our first red flag. Here is a quick list of disappointments: 1. We booked a mini-suite. But it was underneath Splash Acadamy which is the children's play/daycare area. The hours vary. But some nights it is open until 1:30 am. This makes it impossible to sleep and naps nonexistent. There should be no rooms of any kind under Splash Acadamy! We did contact guest services. We were given an apology and sent a bottle of wine. We do not drink wine. FYI, the ship was at capacity so there was no possibility of a room change. 2. Bingo is a waste of money. For example, the jackpot was $3000. But after approximately 42 draws the pot dropped to $375. The venue was so full, players were standing. The House made so much money. It really sucked. There was only one game (full square), it was just a waste of $50. Not worth it for only 10 minutes and 1 game. 3. Shuttle fee information was not relayed to us. You would either have to go to the desk and ask or be surprised by the fee after getting off the ship. They also do not let you know that you can take a cab for 1/4 of the price of the shuttle in most cases. 4. There was not enough info given about various ports. No info on cab stands or nearest bus/public transportation to get to the downtown area. They are very busy pushing their excursions. A good tip would be to research each port ahead of time, decide what you want to see/do. Then find the cab stand/private tours and work out a deal. We did an 8 person tour with other passengers from the Pearl for $50 per person. Best tour ever and saved so much money over Norwegian excursions. 5. There was a water leak in Cagney's. It was right behind my husband while we were dining. We alerted the staff and there was not much attention given to addressing the leak. When we left still nothing had been done. 6. Summer House and Indigo is the exact same menu. The only difference is the Summer House has a dress code. Weird. It makes no sense. After learning this we canceled our Summer House reservation since we had dined at Indigo the night before. Our cruise was not terrible, but also not what he had hoped for. This Mediterranean cruise was not cheap. Especially paying for a mini-suite that turned out to be a bad choice due to the location. We thought carefully about booking mid-ship but didn't realize it put us directly underneath Splash Acadamy. We also heard rumbling from other passengers that their shore excursions were changed or cancelled with no refund offered. We do plan to cruise other parts of Europe, just probably on a different cruise line.

Probably won't be sailing Norwegian again.

Norwegian Pearl Cruise Review by lildarling74

2 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that arise. I think I now understand why. AAA probably doesn't want to deal with unhappy customers. That should have been our first red flag. Here is a quick list of disappointments:

1. We booked a mini-suite. But it was underneath Splash Acadamy which is the children's play/daycare area. The hours vary. But some nights it is open until 1:30 am. This makes it impossible to sleep and naps nonexistent. There should be no rooms of any kind under Splash Acadamy! We did contact guest services. We were given an apology and sent a bottle of wine. We do not drink wine. FYI, the ship was at capacity so there was no possibility of a room change.

2. Bingo is a waste of money. For example, the jackpot was $3000. But after approximately 42 draws the pot dropped to $375. The venue was so full, players were standing. The House made so much money. It really sucked. There was only one game (full square), it was just a waste of $50. Not worth it for only 10 minutes and 1 game.

3. Shuttle fee information was not relayed to us. You would either have to go to the desk and ask or be surprised by the fee after getting off the ship. They also do not let you know that you can take a cab for 1/4 of the price of the shuttle in most cases.

4. There was not enough info given about various ports. No info on cab stands or nearest bus/public transportation to get to the downtown area. They are very busy pushing their excursions. A good tip would be to research each port ahead of time, decide what you want to see/do. Then find the cab stand/private tours and work out a deal. We did an 8 person tour with other passengers from the Pearl for $50 per person. Best tour ever and saved so much money over Norwegian excursions.

5. There was a water leak in Cagney's. It was right behind my husband while we were dining. We alerted the staff and there was not much attention given to addressing the leak. When we left still nothing had been done.

6. Summer House and Indigo is the exact same menu. The only difference is the Summer House has a dress code. Weird. It makes no sense. After learning this we canceled our Summer House reservation since we had dined at Indigo the night before.

Our cruise was not terrible, but also not what he had hoped for. This Mediterranean cruise was not cheap. Especially paying for a mini-suite that turned out to be a bad choice due to the location. We thought carefully about booking mid-ship but didn't realize it put us directly underneath Splash Acadamy. We also heard rumbling from other passengers that their shore excursions were changed or cancelled with no refund offered. We do plan to cruise other parts of Europe, just probably on a different cruise line.
lildarling74’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Pearl price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11574
This particular room is directly underneath Splash Acadamy. It is sometimes open as late at 1:30 am. This makes it hard to sleep an almost impossible to nap after a long day onshore. I would avoid this and any immediately surrounding rooms. Cabi was nice and clean. The bathroom was a good size and comfortable to use. The balcony was a plus.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews