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Norwegian Escape Review

4.0 / 5.0
Editor Rating
2804 reviews
5 Awards

Overall impression is so so.. met minimum expectations

Review for Norwegian Escape to Canada & New England
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Kincaid42
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Balcony Stateroom

A group of six of us, three couples, chose this cruise to celebrate a birthday and an anniversary. The overall cruise was OK, not impressive and I never had the feeling that Norwegian went out of his way to impress their customers. We have been on more than 40 cruises and while there were many parts of the screws that were nice they were also many parts that were very frustrating. The transfer that we were required to buy because of our reduced airfare was a complete disorganized disaster. We did finally make it to the pier only to find that the embarkation process is also not very organized and difficult to endure. I think additional information and personnel at the pier to let passengers know which line to go in and to help manage expectations would be very much appreciated by passengers. The immigration process that we went through at Bar Harbor was also a complete mess. There were almost no Norwegian employees out to direct people and give proper information. When you have the Muster drill you have an employee at every stairway on every level to help give directions even half that much effort for the immigration process would’ve made things very much smoother and make passengers less reliant upon the information gotten from other passengers to be in the right Place.

The food and the Brazilian steakhouse was excellent! The food in the Italian restaurant was also very good. The rest of the food on the ship was passable but lacked excitement, imagination, And originality. This was a Canada and New England cruise, so the weather was cold and very few people hung out at the pool and for this reason possibly I think the boat Felt more crowded than usual. Overall while this was an enjoyable week it is not a cruise that I could recommend to a friend or relative. I am also somewhat frustrated with Norwegians advertising and pricing schemes where there is nothing actually free as advertised but everything has a cost associated with it or required purchase such as the transfers that accompany the free or reduced airfare. The mandatory tips that I paid on my drink package or more than I would’ve paid had I not had a drink package and just bought the drinks out right. We didn’t use the excursion credit for each port because of the cruise lines cost for the excursions, they seem to be much higher than what we could accomplish on our own making the $50 credit irrelevant. The ship in our cabin were very nice but Norwegian as a cruise line is not one that I would recommend somebody go out of their way did take a cruise on unless they had a specific itinerary in deed or ship that you’re interested in. I think there is a better value, better customer service and a better product available elsewhere .

Cabin Review

Balcony Stateroom

Cabin BD

The cabin was nice and had everything we needed in it, the shower was a little larger than we have seen on other ships.

Port Reviews

New York (Manhattan)

Lots of traffic and no time with provided airport transfers and flights to see city

Saint John (New Brunswick)

Nice, quaint.

Halifax

Very nice small friendly port

Bar Harbor

Beautiful and quaint town.. lots to walk around and see..

Portland (Maine)

Another very nice port.

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