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My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a nightmare. No one could give us any accurate information on when embarkation was to begin. We were advised early on that we had to be at the dock by noon to check luggage and get settled. Well, five hours later, we are all like caged animals in the waiting room that must have been over 100 degrees with thousands of passengers waiting. There was no airconditioning and the Princess staff didn't even offer any courtesy water to drink or anything. We could not go out of the pier because embarkation could start anytime -- again, no one could give us any definite time. My 81-year old parents were both disabled and this cruise ship is not the friendliest to disabled people at all. At embarkation, there were no available wheel chairs until we got into the ship already. Next, they nickel and dime you for everything -- from wifi, which is free on most cruises we've been to; to bottled water -- in the room, in the dining areas! It would have been better if Princess just charged for everything upfront with the package than charging extra for everything. Also, their shuttle buses from the ship to the town center of various ports were quite expensive. Again, this is usually a courtesy-free service with other cruise lines. The only saving grace of the cruise was the food and the staff. The staff was excellent especially the dining staff and the food was excellent as well. It was also chaos at disembarkation in Yokohama. The line at the customer service desk was so long and they were short-staffed. It took us another two hours before we were able to disembark. I had a very bad incident at the lobby bar. I had ordered a VIRGIN drink as I am highly allergic to alcohol. The people around us all heard me clearly when I asked the wait staff to make sure and ask the bar tender to mix a non-alcoholic beverage. Those around me were teasing me about being always the "designated driver". When my drink arrived, it was spiked with alcohol. I went into anaphylactic shock and had to be rushed to the ship's infirmary were I was given high doses of anti-histamine. I didn't have my epi-pen handy at that time. I didn't like the fact that the waiter lied and continuously lied about my ordering a non-alcoholic beverage when he said he would ask the bar tender if it was possible to order my drink as a non-alcoholic beverage. The tours were also expensive and not worth the money we paid for the tours.

Disaster and Traumatizing

Diamond Princess Cruise Review by gellybeans59

15 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Asia
  • Cabin Type: Interior
My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a nightmare. No one could give us any accurate information on when embarkation was to begin. We were advised early on that we had to be at the dock by noon to check luggage and get settled. Well, five hours later, we are all like caged animals in the waiting room that must have been over 100 degrees with thousands of passengers waiting. There was no airconditioning and the Princess staff didn't even offer any courtesy water to drink or anything. We could not go out of the pier because embarkation could start anytime -- again, no one could give us any definite time.

My 81-year old parents were both disabled and this cruise ship is not the friendliest to disabled people at all. At embarkation, there were no available wheel chairs until we got into the ship already. Next, they nickel and dime you for everything -- from wifi, which is free on most cruises we've been to; to bottled water -- in the room, in the dining areas! It would have been better if Princess just charged for everything upfront with the package than charging extra for everything. Also, their shuttle buses from the ship to the town center of various ports were quite expensive. Again, this is usually a courtesy-free service with other cruise lines.

The only saving grace of the cruise was the food and the staff. The staff was excellent especially the dining staff and the food was excellent as well.

It was also chaos at disembarkation in Yokohama. The line at the customer service desk was so long and they were short-staffed. It took us another two hours before we were able to disembark.

I had a very bad incident at the lobby bar. I had ordered a VIRGIN drink as I am highly allergic to alcohol. The people around us all heard me clearly when I asked the wait staff to make sure and ask the bar tender to mix a non-alcoholic beverage. Those around me were teasing me about being always the "designated driver". When my drink arrived, it was spiked with alcohol. I went into anaphylactic shock and had to be rushed to the ship's infirmary were I was given high doses of anti-histamine. I didn't have my epi-pen handy at that time. I didn't like the fact that the waiter lied and continuously lied about my ordering a non-alcoholic beverage when he said he would ask the bar tender if it was possible to order my drink as a non-alcoholic beverage.

The tours were also expensive and not worth the money we paid for the tours.
gellybeans59’s Full Rating Summary
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Cabin Review

Interior
Cabin IC E417
Cabin is too tight for sharing for up to 4 people. The toiletries were also very limited. The staff were very good in cleaning daily and changing the towels on a regular basis.
Lido Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews