1. Home
  2. Cruise Reviews
  3. Norwegian Gem
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to enter the ship, waiting in line for 40 mins. The rooms were all available by 1pm which was better than previous ships. Our cabin steward was the best. The buffet was the lowest quality we encountered, always the same and sometimes lacking of food. The entertainment was below par. We had a feeling that the majority of the staff was tired and in a bad mood. But some were very nice and helpful. Our first formal dinner in the back of the ship was really bad, worthy of complaining. Bad slow service and marginal food. The Magenta and the steak house were much better. The best shore excursion was Bar Harbor with lobster and sunshine. The ship is getting old and needs updating and paint. Getting off the ship in Boston was good and unhurried.

2019 Atlantic Canada

Norwegian Gem Cruise Review by Jeep_Rick

Trip Details
Fall in New England by cruise was a bucket list item. Really enjoyed spending time in Quebec City before the trip started. Processing for boarding was going well until we all got stuck in a line outside as small groups were allowed to enter the ship, waiting in line for 40 mins. The rooms were all available by 1pm which was better than previous ships. Our cabin steward was the best. The buffet was the lowest quality we encountered, always the same and sometimes lacking of food. The entertainment was below par. We had a feeling that the majority of the staff was tired and in a bad mood. But some were very nice and helpful. Our first formal dinner in the back of the ship was really bad, worthy of complaining. Bad slow service and marginal food. The Magenta and the steak house were much better. The best shore excursion was Bar Harbor with lobster and sunshine. The ship is getting old and needs updating and paint. Getting off the ship in Boston was good and unhurried.
Jeep_Rick’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Gem price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BB 10630
Our cabin was an upgrade we won in a bid. It was a nice surprise and always perfect, due to our wonderful room Steward named Dee.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews