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We chose this cruise as we had never been overseas and decided to venture out of our traditional cruises/vacations. We had always wanted to go to Portugal and explore England. As of today we still have not seen Portugal. Our itinerary was changed last minute so we didn't make a port call and our other two ports were changed so excursions that we had booked ahead now were cancelled. We had to rebook once onboard - again not enough space for those that wanted to go. Plus I had to spend most of my days waiting in line. The ship capacity did not allow you to take part in all of the entertainment on board or dining facilities. You had to stand in line to make reservations for everything and plan ahead. We were on vacation - not on a schedule --- We were used to going to a show if you wanted to on a particular day - not signing up ahead, then when you arrived - (oh be early) you had to scramble for seating. The service in the dining room if you didn't do specialty dining was so-so at dinner - Lunch was terrible! Room service at breakfast not one day was correct. We had to call for something each day - (ie. silverware, food items) Housekeeping - Really! We arrived in New York to board and had to wait for some issues, only to get on to find rooms were not cleaned - they had an extra 2 hours --- Not to tell you that - that night we went to retire for the night only to find out our bed had not been stripped and cleaned - get the picture --- Again back to guest relations to stand in line - another 2 hours later - Guest relations on board couldn't keep up with the problems and then when we returned to get our credit that was promised - we are still awaiting - 4 months later to rectify the refund. WE Definitely would not recommend Norwegian to any - and we had done many cruises with them before - but their lack of service to customers - well, there just isn't any - they are out for $ only.

WORST TRIP EVER!!

Norwegian Getaway Cruise Review by sueandlen

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Transatlantic
  • Cabin Type: Balcony Stateroom
We chose this cruise as we had never been overseas and decided to venture out of our traditional cruises/vacations. We had always wanted to go to Portugal and explore England.

As of today we still have not seen Portugal. Our itinerary was changed last minute so we didn't make a port call and our other two ports were changed so excursions that we had booked ahead now were cancelled. We had to rebook once onboard - again not enough space for those that wanted to go. Plus I had to spend most of my days waiting in line.

The ship capacity did not allow you to take part in all of the entertainment on board or dining facilities. You had to stand in line to make reservations for everything and plan ahead. We were on vacation - not on a schedule --- We were used to going to a show if you wanted to on a particular day - not signing up ahead, then when you arrived - (oh be early) you had to scramble for seating. The service in the dining room if you didn't do specialty dining was so-so at dinner - Lunch was terrible! Room service at breakfast not one day was correct. We had to call for something each day - (ie. silverware, food items)

Housekeeping - Really! We arrived in New York to board and had to wait for some issues, only to get on to find rooms were not cleaned - they had an extra 2 hours --- Not to tell you that - that night we went to retire for the night only to find out our bed had not been stripped and cleaned - get the picture ---

Again back to guest relations to stand in line - another 2 hours later -

Guest relations on board couldn't keep up with the problems and then when we returned to get our credit that was promised - we are still awaiting - 4 months later to rectify the refund.

WE Definitely would not recommend Norwegian to any - and we had done many cruises with them before - but their lack of service to customers - well, there just isn't any - they are out for $ only.
sueandlen’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
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Cabin Review

Balcony Stateroom
Cabin BD
Cabin location was good - Housekeeping needed to be a lot better.
Room service seemed never to get there or be correct.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews