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A beautiful ship with excellent people serving the guests. The overall trip was ruined by in competent senior staff on board, and incompetent senior management at Norwegian Cruise Lines. The trip started out as a disaster from Vancouver. The ship was originally scheduled to board at 7PM. The original cruise documents said boarding could begin an hour earlier (6PM). However, this changed the day of departure, and no one was allowed to board until 7PM. You can imagine what it was like when 4,000 passengers all showed up at 7PM to board the ship. There was one line that twisted and turned the full length of the terminal and wound around and doubled back outside the terminal. We stood in line from 7PM until 9:30 when we finally boarded. We paid the extra fare to stay in the Haven, because of the additional perks included. One of those perks was supposed to be expedited boarding. After two hours and 15 minutes in line, a guy finally came down the line with a Haven sign and led us to the Haven check-in line. Never once while in line, nor after we boarded did anyone explain what had gone wrong. No announcement over the loudspeakers apologizing for the disastrous start. Instead, to add insult to injury, they came over the loudspeaker and announced that everyone had to go through the lifeboat drill at 11:00 at night. Even after they covered all of the information on how to put on your life vest in case of an emergency, the Captain didn’t bother to come on the speaker, explain what had caused the horrible delays, and apologize for the disastrous start to the cruise. Next morning we wake up to find out that our scheduled port of call in Seattle had been cancelled. Instead we spent two days tied up at the first port of call in Victoria, B.C. On our next port of call, after a day at sea, was San Francisco. The night before arriving there a note is left on our bed telling us to meet the concierge in the Haven Lounge the next day at 7:45AM to get off of the ship because everyone on board had to get off the ship and go through customs, since this was the first stop at a US port. Furthermore, no one would be allowed to get back on the ship until everyone on board had exited and gone though customs. So, regardless of what you may have wanted to do that day, you had to hang out in the terminal for about two hours before getting back on board. I fully understand that sometimes things don’t go as planned. Glitches occur. However, great companies develop contingency plans to handle unforeseen circumstances. And the very best o take extra seps to see to it their customers either never know a problem existed, or that they far exceed their customers expectations when addressing the problem. From my perspective after this Cruise, Norwegian Cruise Lines hasn’t got a clue about how to deal with uncertainties when they occur. That’s actually scary when you think about being in a boat on the open seas.

Disastrous embarkation from Vancouver. Cancelled Seattle stop

Norwegian Bliss Cruise Review by Pinetreeny

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Trip Details
  • Sail Date: September 2019
  • Destination: Pacific Coastal
  • Cabin Type: The Haven 2-bedroom Family Villa with Balcony
A beautiful ship with excellent people serving the guests. The overall trip was ruined by in competent senior staff on board, and incompetent senior management at Norwegian Cruise Lines. The trip started out as a disaster from Vancouver. The ship was originally scheduled to board at 7PM. The original cruise documents said boarding could begin an hour earlier (6PM). However, this changed the day of departure, and no one was allowed to board until 7PM. You can imagine what it was like when 4,000 passengers all showed up at 7PM to board the ship. There was one line that twisted and turned the full length of the terminal and wound around and doubled back outside the terminal. We stood in line from 7PM until 9:30 when we finally boarded. We paid the extra fare to stay in the Haven, because of the additional perks included. One of those perks was supposed to be expedited boarding. After two hours and 15 minutes in line, a guy finally came down the line with a Haven sign and led us to the Haven check-in line. Never once while in line, nor after we boarded did anyone explain what had gone wrong. No announcement over the loudspeakers apologizing for the disastrous start. Instead, to add insult to injury, they came over the loudspeaker and announced that everyone had to go through the lifeboat drill at 11:00 at night. Even after they covered all of the information on how to put on your life vest in case of an emergency, the Captain didn’t bother to come on the speaker, explain what had caused the horrible delays, and apologize for the disastrous start to the cruise.

Next morning we wake up to find out that our scheduled port of call in Seattle had been cancelled. Instead we spent two days tied up at the first port of call in Victoria, B.C.

On our next port of call, after a day at sea, was San Francisco. The night before arriving there a note is left on our bed telling us to meet the concierge in the Haven Lounge the next day at 7:45AM to get off of the ship because everyone on board had to get off the ship and go through customs, since this was the first stop at a US port. Furthermore, no one would be allowed to get back on the ship until everyone on board had exited and gone though customs. So, regardless of what you may have wanted to do that day, you had to hang out in the terminal for about two hours before getting back on board.

I fully understand that sometimes things don’t go as planned. Glitches occur. However, great companies develop contingency plans to handle unforeseen circumstances. And the very best o take extra seps to see to it their customers either never know a problem existed, or that they far exceed their customers expectations when addressing the problem. From my perspective after this Cruise, Norwegian Cruise Lines hasn’t got a clue about how to deal with uncertainties when they occur. That’s actually scary when you think about being in a boat on the open seas.
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Cabin Review

The Haven 2-bedroom Family Villa with Balcony
Cabin H4 17704
Beautiful cabin. Lots of storage room. Large balcony. Very upscale. Great Specialty Restaurants. Beautiful expanded Haven area. Really ended the Horizon Lounge in the Haven. The butler and room steward were the best we have ever had when staying in the Haven. All top notch people in the Haven area.
Deck 18 Suite Cabins