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CROWN PRINCESS REVIEW We have recently completed the Crown Princess Transatlantic cruise. Unfortunately the crossing was very rough due to the effects of Hurricane Lorenzo and we missed two ports as a result. The Captain was forced to forego the Azores in order to go further south. He did manage to get us some sunny weather although it remained rocky throughout. I don’t think we will try a late summer crossing again. We have taken two spring crossings which were much smoother. Spring crossings are not subject to Hurricane season effects. The ship is definitely showing some wear but nothing to impact our enjoyment; we did hear from a crew member that the Crown is due for a refurbishment soon. Dining room meals were very good with lots of choice and excellent dining service. I was disappointed in the specialty coffee offered, very weak coffee and not the best quality. Also the pastries were tough and somewhat greasy tasting. Our room steward was excellent, cabin was cleaned promptly and well and she was very friendly; in fact we found all staff provided excellent, friendly service. We had a problem with our AC which was quickly solved. We took the cruise for the itinerary which offered some unusual ports. Favourites were Bruges, Bilbao and Lisbon. Bordeaux was disappointing, mainly because of the very long drive into the city (unless you were interested in the closer wine tours). Entertainment was just average but there were lots of trivia challenges which were very popular. We were disappointed in the production shows which seemed to have been scaled back...most of the shows were single vocalists. All was well until disembarkation. Once off the ship we encountered huge lineups for customs and after clearing customs it was a chaotic free for all. Masses of people trying to find taxis, Princess bus transfers, tour busses and virtually no signage or a Princess employee located at the customs exit to direct passengers to the proper place. There should have been staff organizing a line for each area and maintaining control of the lines to control line cutting. There were plenty of staff available on leaving the ship wishing us a good journey or a good day or warning us to hold the escalator handrails so Princess certainly cant claim staff shortage. In over forty cruises I have to say I have never experienced the like. I dont know if this is a Port Everglades problem, but Princess could have taken some initiative to help their passengers rather than leaving them in the lurch. I would like to thank the lovely porter who made the effort to get the passengers into some sort of organized line and I would also say shame on those who cut into the lines after he did so.

Good until the end

Crown Princess Cruise Review by ehogan

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Trip Details
CROWN PRINCESS REVIEW

We have recently completed the Crown Princess Transatlantic cruise. Unfortunately the crossing was very rough due to the effects of Hurricane Lorenzo and we missed two ports as a result. The Captain was forced to forego the Azores in order to go further south. He did manage to get us some sunny weather although it remained rocky throughout. I don’t think we will try a late summer crossing again. We have taken two spring crossings which were much smoother. Spring crossings are not subject to Hurricane season effects.

The ship is definitely showing some wear but nothing to impact our enjoyment; we did hear from a crew member that the Crown is due for a refurbishment soon.

Dining room meals were very good with lots of choice and excellent dining service. I was disappointed in the specialty coffee offered, very weak coffee and not the best quality. Also the pastries were tough and somewhat greasy tasting.

Our room steward was excellent, cabin was cleaned promptly and well and she was very friendly; in fact we found all staff provided excellent, friendly service. We had a problem with our AC which was quickly solved.

We took the cruise for the itinerary which offered some unusual ports. Favourites were Bruges, Bilbao and Lisbon. Bordeaux was disappointing, mainly because of the very long drive into the city (unless you were interested in the closer wine tours).

Entertainment was just average but there were lots of trivia challenges which were very popular. We were disappointed in the production shows which seemed to have been scaled back...most of the shows were single vocalists.

All was well until disembarkation. Once off the ship we encountered huge lineups for customs and after clearing customs it was a chaotic free for all. Masses of people trying to find taxis, Princess bus transfers, tour busses and virtually no signage or a Princess employee located at the customs exit to direct passengers to the proper place.

There should have been staff organizing a line for each area and maintaining control of the lines to control line cutting. There were plenty of staff available on leaving the ship wishing us a good journey or a good day or warning us to hold the escalator handrails so Princess certainly cant claim staff shortage.

In over forty cruises I have to say I have never experienced the like. I dont know if this is a Port Everglades problem, but Princess could have taken some initiative to help their passengers rather than leaving them in the lurch.

I would like to thank the lovely porter who made the effort to get the passengers into some sort of organized line and I would also say shame on those who cut into the lines after he did so.
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