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We booked this originally when we were supposed to go to Havana. When that got cancelled, we should have taken our money back when offered instead of taking the half price cruise. Big mistake. With the hurricane coming, they ended up changing out itinerary again. Despite this, they wouldn't let us cancel. We were stuck going to the Bahamas, the very same place getting devastated by the hurricane... The ship itself is the oldest in the fleet. We were willing to take it to Havana, but it is unsuitable for any other journey in my opinion. The amenities are few and far between. The one tiny pool was full on the one day we were "cruising" (I will get to this later) despite the ship being half full. The food was not up to the standards I've come to expect from Royal in both the windjammer and the fancy dinners. Now onto the worst experience part: Day 1: We get on the ship easily enough, get some drinks, go to the windjammer. Here is where the fun begins. We were accosted 2 times to buy their steak house dinner in a matter of 10 mins while trying to enjoy our lunch. I don't know about you, but I like to be left alone when eating my meals. Moving along to later that afternoon. We are in our tiny cabin resting and we finally get our find our bags which were delivered to the wrong room. My wife goes to take a shower and the bathroom floods. I go to the front desk to ask for help and to possibly move to another cabin (since the cruise was half full). They call maintence which responds quickly enough, but we were told that they were still waiting on passengers. "We don't know if we will have any open rooms". The cruise was half full, they knew it was going to be half full. We didn't ask for an upgrade, just a lateral move. They never followed up. At dinner, the food was underwhelming and we were accosted a third time that day to reserve their steakhouse dinner. We still hadn't left port that night because we were loading supplies for the Bahamas. Fine with us. We were happy they were making an effort to provide aide. If we only knew what that meant for the passengers. That night in the AM the ship was rocking and rolling on the waves as they went full speed to the Bahamas. I don't get seasick, but that is difficult to sleep through. Day 2: We are anchored outside the Grand Bahama Island the whole day offloading supplies. This is causing the whole ship to shake as they gun the engines to keep us straight. So we were really "cruising" at all. It was blazing hot and the pool was packed full. No wind to enjoy from a moving ship. The other passengers were all malcontent as well from being forced on this ship causing a very tense atmosphere. Thank god their spa was run by a third party because it was the only enjoyable hour of the cruise. At lunch, for the fourth time we are accosted by the steakhouse. My wife polietly said, thanks, but we already know about this, we are not interested. The guy starts to walk away and then turns around to give us another pitch! I with my mouth full of food, put my hand up to stop him. He decided this was a very rude action and made a snide comment about waving at him. That just the icing on the cake. It confirmed to us that not even the crew wanted any part of this cruise. Dinner was okay (besides the shaking mentioned earlier) but they were missing ingredients for my wife's entree and they didn't seem to know about it or care to inform her before she ordered it. The show was good, but since everyone was malcontent, the crowd was very lifeless. Day 3: Port of Nassau We were not interested in getting any excursions due to the hurricane so we got off the ship briefly to call home. This is the only time the pool was empty, so we were able to enjoy a relaxing swim. Dinner was actually good for once. We didn't really take offense to anything that day because we grew used to the standards of this non-vacation. We did order an excursion in Miami that would take up part of the day and drop us right at the terminal to fly away. Of course this was cancelled, leaving us 8 hrs of nothing to do in Miami. Once again, we were just used to the awfulness. Customer Service: We logged our complaints with their customer service line. They didn't care. Just told us, nothing we can do. Well there is something we can do, and that is not book a cruise with Royal again who don't care about their customers or their experience.

Worst Cruise of my Life

Empress of the Seas Cruise Review by ctvroom

3 people found this helpful
Trip Details
We booked this originally when we were supposed to go to Havana. When that got cancelled, we should have taken our money back when offered instead of taking the half price cruise. Big mistake. With the hurricane coming, they ended up changing out itinerary again. Despite this, they wouldn't let us cancel. We were stuck going to the Bahamas, the very same place getting devastated by the hurricane...

The ship itself is the oldest in the fleet. We were willing to take it to Havana, but it is unsuitable for any other journey in my opinion. The amenities are few and far between. The one tiny pool was full on the one day we were "cruising" (I will get to this later) despite the ship being half full. The food was not up to the standards I've come to expect from Royal in both the windjammer and the fancy dinners.

Now onto the worst experience part:

Day 1:

We get on the ship easily enough, get some drinks, go to the windjammer. Here is where the fun begins. We were accosted 2 times to buy their steak house dinner in a matter of 10 mins while trying to enjoy our lunch. I don't know about you, but I like to be left alone when eating my meals.

Moving along to later that afternoon. We are in our tiny cabin resting and we finally get our find our bags which were delivered to the wrong room. My wife goes to take a shower and the bathroom floods. I go to the front desk to ask for help and to possibly move to another cabin (since the cruise was half full). They call maintence which responds quickly enough, but we were told that they were still waiting on passengers. "We don't know if we will have any open rooms". The cruise was half full, they knew it was going to be half full. We didn't ask for an upgrade, just a lateral move. They never followed up.

At dinner, the food was underwhelming and we were accosted a third time that day to reserve their steakhouse dinner. We still hadn't left port that night because we were loading supplies for the Bahamas. Fine with us. We were happy they were making an effort to provide aide. If we only knew what that meant for the passengers.

That night in the AM the ship was rocking and rolling on the waves as they went full speed to the Bahamas. I don't get seasick, but that is difficult to sleep through.

Day 2:

We are anchored outside the Grand Bahama Island the whole day offloading supplies. This is causing the whole ship to shake as they gun the engines to keep us straight. So we were really "cruising" at all. It was blazing hot and the pool was packed full. No wind to enjoy from a moving ship. The other passengers were all malcontent as well from being forced on this ship causing a very tense atmosphere.

Thank god their spa was run by a third party because it was the only enjoyable hour of the cruise.

At lunch, for the fourth time we are accosted by the steakhouse. My wife polietly said, thanks, but we already know about this, we are not interested. The guy starts to walk away and then turns around to give us another pitch! I with my mouth full of food, put my hand up to stop him. He decided this was a very rude action and made a snide comment about waving at him. That just the icing on the cake. It confirmed to us that not even the crew wanted any part of this cruise.

Dinner was okay (besides the shaking mentioned earlier) but they were missing ingredients for my wife's entree and they didn't seem to know about it or care to inform her before she ordered it.

The show was good, but since everyone was malcontent, the crowd was very lifeless.

Day 3: Port of Nassau

We were not interested in getting any excursions due to the hurricane so we got off the ship briefly to call home.

This is the only time the pool was empty, so we were able to enjoy a relaxing swim. Dinner was actually good for once.

We didn't really take offense to anything that day because we grew used to the standards of this non-vacation.

We did order an excursion in Miami that would take up part of the day and drop us right at the terminal to fly away. Of course this was cancelled, leaving us 8 hrs of nothing to do in Miami. Once again, we were just used to the awfulness.

Customer Service:

We logged our complaints with their customer service line. They didn't care. Just told us, nothing we can do. Well there is something we can do, and that is not book a cruise with Royal again who don't care about their customers or their experience.
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