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We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along. Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda. Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship. Food wasn't really to our taste, either in the assigned dining hall or other restaurants, since it was not cooked from fresh vegetables. Fortunately, there was wide variety of fruits available, which we helped ourselves with. The worst part of our cruise was their on-board guest relations, wherein almost everyone displayed a bit of an attitude and seemed lacking information and training inputs. Having settled all our bills, on the last day we decided to pick up couple of art works. I insisted at guest relations desk that my card should be charged the same evening, since we were to disembark early next morning. They said we cannot charge your card on-board now, since all this would happen during the night, at their headquarters. Next morning we had huge problems with their card charging equipment and even their on-board ATM ran out of cash. This massively delayed our disembarkation and we narrowly missed our flight, on the way to Yellowstone. Seems like their customer service on-board is inverted, with cabin attendant being the best at it and guest relations being the worst.

Fantastic Itinerary, Great Ship, Perfect Cabin & Service, Poor Guest Relations

Celebrity Eclipse Cruise Review by dkumar

Trip Details
  • Sail Date: August 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Veranda
We two along with two other couples, truly enjoyed everything about this cruise right from abundantly beautiful inside passage that this Great Ship cruises along.

Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda.

Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship.

Food wasn't really to our taste, either in the assigned dining hall or other restaurants, since it was not cooked from fresh vegetables. Fortunately, there was wide variety of fruits available, which we helped ourselves with.

The worst part of our cruise was their on-board guest relations, wherein almost everyone displayed a bit of an attitude and seemed lacking information and training inputs.

Having settled all our bills, on the last day we decided to pick up couple of art works. I insisted at guest relations desk that my card should be charged the same evening, since we were to disembark early next morning.

They said we cannot charge your card on-board now, since all this would happen during the night, at their headquarters. Next morning we had huge problems with their card charging equipment and even their on-board ATM ran out of cash. This massively delayed our disembarkation and we narrowly missed our flight, on the way to Yellowstone.

Seems like their customer service on-board is inverted, with cabin attendant being the best at it and guest relations being the worst.
dkumar’s Full Rating Summary
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Cabin Review

Deluxe Veranda
Cabin 1C 8341
Our cabin with veranda was very comfortable inside out. We thoroughly enjoyed the nature and some of its creatures passing by, while spending lots of time at the veranda.

Our cabin was serviced by an attendant named Gligor, who could easily serve as an ultimate template, of what hospitality ought to be, on any cruise ship.
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