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With the exception of 3 people, it was as if this was a training cruise. Most stood around, and several times we had to go searching for people to help. The tendering process was painful! We stood in the wind and rain for 1.5 hours waiting to get back to the ship. Get this! The tenders broke down! Good thing the ship wasn't in trouble. The excursions were disappointing. We paid good money to see/touch things. We sat on a bus for hours, drove by a standing stone circle that predated Stone Henge. Why wasn't enough time allotted for us to stop? There was no indication of what we would see on our excursions except the end stops. The food was passable, but nowhere near as amazing as it has been on other cruises. Ever heard of spice? I get that you have to cook for the masses, but you could note which dishes have spice and which ones don't. But the topper was travel. We booked air through NCL Travel and were scheduled to fly on British Air. When I found out that the BA employees were planning a work action (WA), I called NCL Travel. After sitting on hold for 45 minutes, I was told I needed to call BA. So I did and was told that our travel dates would not be impacted by the WA. Getting to Heathrow went off without a hitch. Getting on the ship was smooth and painless. BUT GETTING BACK! At 6:15 in the morning, we stood in line to leave the ship - oh by the way, told were we in the wrong line. NO SIGNAGE telling us that. We get off the ship, claim our luggage, and head for the buses. We sat for half an hour waiting for the rest of the people to get on the bus, and one couple had flights that were approaching a point where they might miss their flight. They had to track down someone to get us moving. We get to the airport and are told by BA that our reservations were not valid. Come to find out, after half an hour on the phone, that NCL Travel had moved our reservations to a United flight leaving roughly at the same time. So WHY didn't NCL tell us. We were on board the ship for 12 days and a note could easily have been left for us, a phone message - SOMETHING! While we are Gold status, in the future, we will seriously reconsider our choice of vacation travel with NCL and do more comparison with other cruise lines going forward. If you are interested in suggestions of how to improve the above concerns, contact us. I look forward to helping you provide far better services than we experienced on this trip.

NCL sail quality has dropped significantly

Norwegian Spirit Cruise Review by johnlindaburdick

Trip Details
With the exception of 3 people, it was as if this was a training cruise. Most stood around, and several times we had to go searching for people to help. The tendering process was painful! We stood in the wind and rain for 1.5 hours waiting to get back to the ship. Get this! The tenders broke down! Good thing the ship wasn't in trouble. The excursions were disappointing. We paid good money to see/touch things. We sat on a bus for hours, drove by a standing stone circle that predated Stone Henge. Why wasn't enough time allotted for us to stop? There was no indication of what we would see on our excursions except the end stops. The food was passable, but nowhere near as amazing as it has been on other cruises. Ever heard of spice? I get that you have to cook for the masses, but you could note which dishes have spice and which ones don't. But the topper was travel. We booked air through NCL Travel and were scheduled to fly on British Air. When I found out that the BA employees were planning a work action (WA), I called NCL Travel. After sitting on hold for 45 minutes, I was told I needed to call BA. So I did and was told that our travel dates would not be impacted by the WA. Getting to Heathrow went off without a hitch. Getting on the ship was smooth and painless. BUT GETTING BACK! At 6:15 in the morning, we stood in line to leave the ship - oh by the way, told were we in the wrong line. NO SIGNAGE telling us that. We get off the ship, claim our luggage, and head for the buses. We sat for half an hour waiting for the rest of the people to get on the bus, and one couple had flights that were approaching a point where they might miss their flight. They had to track down someone to get us moving. We get to the airport and are told by BA that our reservations were not valid. Come to find out, after half an hour on the phone, that NCL Travel had moved our reservations to a United flight leaving roughly at the same time. So WHY didn't NCL tell us. We were on board the ship for 12 days and a note could easily have been left for us, a phone message - SOMETHING! While we are Gold status, in the future, we will seriously reconsider our choice of vacation travel with NCL and do more comparison with other cruise lines going forward. If you are interested in suggestions of how to improve the above concerns, contact us. I look forward to helping you provide far better services than we experienced on this trip.
johnlindaburdick’s Full Rating Summary
Enrichment Activities
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Cabin Review

Oceanview Porthole Window
Cabin OX 5500
Cabin was clean and comfortable. Our Stewardess was fun and friendly. We had a problem with one of the doors in the bathroom, but it was immediately addressed once we reported it.
Deck 4 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews

  • Titanic Memorial
    This was an excursion that was well worth the time on the bus. The tour guide was well versed in Belfast history, though I could have done with a shortend version of the city tour. The memorial was extremely well done. The self-guided tour was an amazing experience. Seeing the way people lived before building the grand ship, experiencing the sights and sounds of their lives, understanding how each craft was used to build the ship, rivet by rivet - room by room - humans of all ages and skills, was fantastic. When we got to the exhibit where the ship had hit the ice berg and the recordings of the survivors were being played, the entire room was silent except for the haunting voices. Everyone was moved to silence.
    View All 19 Titanic Memorial Reviews
  • Cobh (Cork)
    Seeing how Jameson was originally made was excellent. The history of whiskey and the taste comparison of American, Scotch and Jameson really drove home how amazing the product is. Distilled 3 times really does make a difference
    View All 366 Cobh (Cork) Cruise Port Reviews
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  • Dublin Castle
    Dublin Castle: The tour guide inside the castle was fascinating. Castle architecture and the church interior were beautiful
    View All 10 Dublin Castle Reviews
  • Guinness Storehouse
    Guinness Storehouse: Learned how to drink Guinness properly and had some yummy Guinness stew with our pint. Fascinating how similar the brewing process was to our Middleton tour of Scapa distillery. Again could have done with a little less bus tour beforehand.
    View All 19 Guinness Storehouse Reviews
  • Trinity College
    The book of Kells is stunning, but the Long Room Library on the second floor will blow your mind. Fascinating college to visit.
    View All 22 Trinity College Reviews
  • Holyrood Palace
    The device given for the self-guided tour was outstanding. Holyrood is beautifully maintained and so steeped in history, it was a great experience.
    View All 7 Holyrood Palace Reviews
  • Royal Mile
    The historical information was excellent, but not enough time was allowed for stopping in any of the shops along the way.
    View All 12 Royal Mile Reviews
  • Greenock (Glasgow)
    We did Glasgow on our own. We talked to the cathedral and got there a half hour before it closed. We walked back to the main plaza where we were to meed our tour bus and had a pint at the Piper Pub. EXCELLENT
    View All 232 Greenock (Glasgow) Cruise Port Reviews
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  • Invergordon (Inverness)
    Castle has been occupied by the original family since it was built. The tapestries are beautiful and the self-guided tour is excellent. While it was very busy, you could still take time to see and experience each room.
    View All 13,226 Invergordon (Inverness) Cruise Port Reviews
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  • Kirkwall
    While the Middleton Distillery (Scapa) and the Italian Chapel were wonderful, the frustration was that we were on a schedule. We were on a bus for over an hour before we got to a place that I would have loved to have stopped and experienced - standing stone circle that predated Stone Henge - but we had to keep going because we were held to a schedule to be at the chapel at a certain time. Allowing an extra half hour would have been perfect. HOWEVER! when we got to the pier, there were more than a 1,000 people waiting to get back to the ship by tender. It was cold, windy and rainy. Both my husband and I came down with colds.
    View All 187 Kirkwall Cruise Port Reviews
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  • Chester Walking Tour
    What a wonderful town. Too bad we arrived before the shops opened. We walked around the wall built around the city and that was wonderful, but would have liked to have spent time in some of the shops.
    View All 12 Chester Walking Tour Reviews