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Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. The ship is quite nice but does have a few rust spots here and there even though it was just refurbished late 2018. The staff are excellent overall - special mention goes to Najat from the cruise director's team. She was amazing, very friendly and welcoming. She was chosen to host the LGBT+ meetups, and she was awesome. She's a straight ally, and seemed to love joking around with us gay guys. We made sure to give her an extra gratuity at the end of our cruise to show our appreciation for her welcome. We reserved a balcony cabin, and were lucky to be assigned an oversized wheelchair accessible room - fantastic! The walk-in shower was great and there was lots of space. Lots of storage cubby holes, in-room safe, minibar/fridge (we didn't use it), etc, etc. Condition of the cabin was very good too, although the sofa looked a little worn already. Bed was nice & comfy, and we slept quite well. Restaurants were very good. The Garden Cafe buffet is decent, but feels very busy and like feeding livestock (hehe). We ate in 3 specialty restaurants - Le Select (a very nice French style restaurant), Moderno (a so-so Brazilian steakhouse - it could have been better), and Cagney's (an excellent American style steakhouse). The main dining rooms Azura and Tsar's Palace were very good too - although the food could be a bit hotter in Tsar's Palace. Heating the plates before service would help, but I also understand that on a ship there are limitations. We saw 3 different shows while on board, and they were all excellent. It still boggles my mind that a cruise ship can have a huge theatre on board. This has been our first ever ocean cruise (we only did 1 other when we traveled to China, on the Yangtze River), but we'll definitely be back to Norwegian.

A worthwhile Alaska cruise vacation - enjoyed it immensely!

Norwegian Jewel Cruise Review by JimD2019

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Trip Details
  • Sail Date: September 2019
  • Destination: Alaska
  • Cabin Type: Balcony
Embarkation took a long time as it seemed all 2380 passengers arrived within a 30-minute window so the queues took well over an hour to check in. Luggage arrived to our stateroom promptly though (just after we boarded), which was amazing. The ship is quite nice but does have a few rust spots here and there even though it was just refurbished late 2018.

The staff are excellent overall - special mention goes to Najat from the cruise director's team. She was amazing, very friendly and welcoming. She was chosen to host the LGBT+ meetups, and she was awesome. She's a straight ally, and seemed to love joking around with us gay guys. We made sure to give her an extra gratuity at the end of our cruise to show our appreciation for her welcome.

We reserved a balcony cabin, and were lucky to be assigned an oversized wheelchair accessible room - fantastic! The walk-in shower was great and there was lots of space. Lots of storage cubby holes, in-room safe, minibar/fridge (we didn't use it), etc, etc. Condition of the cabin was very good too, although the sofa looked a little worn already. Bed was nice & comfy, and we slept quite well.

Restaurants were very good. The Garden Cafe buffet is decent, but feels very busy and like feeding livestock (hehe). We ate in 3 specialty restaurants - Le Select (a very nice French style restaurant), Moderno (a so-so Brazilian steakhouse - it could have been better), and Cagney's (an excellent American style steakhouse). The main dining rooms Azura and Tsar's Palace were very good too - although the food could be a bit hotter in Tsar's Palace. Heating the plates before service would help, but I also understand that on a ship there are limitations.

We saw 3 different shows while on board, and they were all excellent. It still boggles my mind that a cruise ship can have a huge theatre on board. This has been our first ever ocean cruise (we only did 1 other when we traveled to China, on the Yangtze River), but we'll definitely be back to Norwegian.
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Cabin Review

Balcony
Cabin BC 9648
See my main review for cabin details
Deck 9 Inside Cabins, Balcony Cabins, Suite Cabins

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