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We were on a cruise with Mr Bridge and about 70 others in our group.we booked early with Mr Bridge and the offer of 2 for 1. Great value for money. Less good was the change of itinerary some time after booking. We were informed of a change from Stockholm to Nynashamn, however none of us received notification of a change from Amsterdam to Rotterdam. In addition passengers were expected to pay the cost of the transfers to the original destinations. Eventually after some protracted communications we were offered cabin upgrades. The Baltic cruise is special, with great cities on offer to explore. We had previously visited some of the cities. For new ports were Rotterdam, Copenhagen, Rostock / Wanermunde and Helsinki. We used the shuttles when available and either self guided or chose the excellent freewalks. The only tours booked were in St Petersburg. Our 2 half-day tour with CMV were very disappointing. Too much time travelling and in the same tourist shop, too little time in the Spilled Blood Church and Peter and Paul Fortress. My advice is to book through an independent operator. We also attended the evening ballet to see Sleeping Beauty which was enjoyable and well organised. Just a few comments about the ship: Staff worked hard and efficiently, although we found sometimes the crew did not understand our request. At the 1st sitting in the Waterfront waiters had no time to chat with us. The food was lovely and well presented. Other times we used the buffet where the food and service were good. The buffet can be very busy and sometimes full. They also varied meal times and these were not always matched to our needs. On one occasion we found the breakfast finished at 9 and we were too late. Our cabin boy was friendly and efficient. The daily quizzes were too difficult. Typically the winners scored 11 / 20. Some of the bar waiters were great and remembered our order, and offered packages to save money. Raffles was strange though with one particular miserable and unhelpful waitress. She was downright rude, and they often closed up when the bar was still well populated? Customer Services were not interested to receive feedback on this issue! In summary, we were generally satisfied and think the cruise provided good value for money. CMV need to ensure their staff are better trained and improve their shore excursions and caucus to receive service.

Good value cruise to the Baltic

Columbus Cruise Review by Philrowland80

3 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Baltic Sea
We were on a cruise with Mr Bridge and about 70 others in our group.we booked early with Mr Bridge and the offer of 2 for 1. Great value for money. Less good was the change of itinerary some time after booking. We were informed of a change from Stockholm to Nynashamn, however none of us received notification of a change from Amsterdam to Rotterdam. In addition passengers were expected to pay the cost of the transfers to the original destinations. Eventually after some protracted communications we were offered cabin upgrades.

The Baltic cruise is special, with great cities on offer to explore. We had previously visited some of the cities. For new ports were Rotterdam, Copenhagen, Rostock / Wanermunde and Helsinki. We used the shuttles when available and either self guided or chose the excellent freewalks. The only tours booked were in St Petersburg. Our 2 half-day tour with CMV were very disappointing. Too much time travelling and in the same tourist shop, too little time in the Spilled Blood Church and Peter and Paul Fortress. My advice is to book through an independent operator. We also attended the evening ballet to see Sleeping Beauty which was enjoyable and well organised.

Just a few comments about the ship:

Staff worked hard and efficiently, although we found sometimes the crew did not understand our request.

At the 1st sitting in the Waterfront waiters had no time to chat with us. The food was lovely and well presented.

Other times we used the buffet where the food and service were good. The buffet can be very busy and sometimes full. They also varied meal times and these were not always matched to our needs. On one occasion we found the breakfast finished at 9 and we were too late.

Our cabin boy was friendly and efficient.

The daily quizzes were too difficult. Typically the winners scored 11 / 20.

Some of the bar waiters were great and remembered our order, and offered packages to save money. Raffles was strange though with one particular miserable and unhelpful waitress. She was downright rude, and they often closed up when the bar was still well populated? Customer Services were not interested to receive feedback on this issue!

In summary, we were generally satisfied and think the cruise provided good value for money. CMV need to ensure their staff are better trained and improve their shore excursions and caucus to receive service.
Philrowland80’s Full Rating Summary
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Cabin Review

Cabin 9159
We were upgraded from an inner to a lovely Ocean view cabin. Plenty of storage space and good en- suite bathroom.

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