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This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few days. If it weren't for the interesting shapes of the icebergs, there would have been little to photograph. The villages on both the Canadian and Greenland side were uninteresting. We had hoped to see wildlife but there were almost no signs of anything living. The one polar bear we saw was so far away that it couldn't be made out with the naked eye and whale spouts were so far away they couldn't be seen either. The most annoying thing was that the cruise director and expedition crew were constantly talking about what an incredible day we had. Maybe riding in zodiacs in below freezing weather and getting soaked while seeing little of interest is exciting for some people, but definitely not for us. Our cabin was nice, but we experienced a flood along with several other cabins in our row. No one attempted to help us with the damage we incurred and we were told that we were lucky since we had minimal damage and others had much worse. The extent of their help was to put a large noisy fan inside our room for a couple of days. Knowing that our cabin was probably going to be affected when it happened, they should have been proactive when they were working in the corridor all night with noisy equipment and warned us to remove items from the floor in the closet. By the time we discovered the problem it was too late to save the things in our backpack, some of which were not replaceable. We bought our own boots for wet landings and tagged and stored them in the mud room as instructed. We wore them once and we went to the mud room after a few days for another excursion we found that someone had helped themselves to one boot from each pair. If you invest in your own boots it would be wise to clean them and keep them in your cabin at night. Already soured on the trip after these experiences, the final straw was the guest relations manager's rudeness. Far from appeasing passengers who were upset, her attitude actually caused us to cancel our already booked Kamchatka cruise and to not book the Antarctica cruise we planned to book while on board. The food in the main dining room is mostly very good, although there were a few days with some big misses. La Terrazza is good, but menu choices for dinner don't offer much variety. The disappointment is La Dame, for which you pay $120. It isn't worth the money. Altogether we can't recommend Silversea based on this experience.

Very Disappointing

Silver Cloud Expedition Cruise Review by lpennacchi

3 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Arctic
  • Cabin Type: Deluxe Veranda Suite
This was our first Silversea cruise and unfortunately it will also be our last. We recently took their 17 day cruise to Greenland, which turned out to be very disappointing. The scenery ws nice at first, but very monotonous after a few days. If it weren't for the interesting shapes of the icebergs, there would have been little to photograph. The villages on both the Canadian and Greenland side were uninteresting. We had hoped to see wildlife but there were almost no signs of anything living. The one polar bear we saw was so far away that it couldn't be made out with the naked eye and whale spouts were so far away they couldn't be seen either. The most annoying thing was that the cruise director and expedition crew were constantly talking about what an incredible day we had. Maybe riding in zodiacs in below freezing weather and getting soaked while seeing little of interest is exciting for some people, but definitely not for us.

Our cabin was nice, but we experienced a flood along with several other cabins in our row. No one attempted to help us with the damage we incurred and we were told that we were lucky since we had minimal damage and others had much worse. The extent of their help was to put a large noisy fan inside our room for a couple of days. Knowing that our cabin was probably going to be affected when it happened, they should have been proactive when they were working in the corridor all night with noisy equipment and warned us to remove items from the floor in the closet. By the time we discovered the problem it was too late to save the things in our backpack, some of which were not replaceable.

We bought our own boots for wet landings and tagged and stored them in the mud room as instructed. We wore them once and we went to the mud room after a few days for another excursion we found that someone had helped themselves to one boot from each pair. If you invest in your own boots it would be wise to clean them and keep them in your cabin at night.

Already soured on the trip after these experiences, the final straw was the guest relations manager's rudeness. Far from appeasing passengers who were upset, her attitude actually caused us to cancel our already booked Kamchatka cruise and to not book the Antarctica cruise we planned to book while on board.

The food in the main dining room is mostly very good, although there were a few days with some big misses. La Terrazza is good, but menu choices for dinner don't offer much variety. The disappointment is La Dame, for which you pay $120. It isn't worth the money.

Altogether we can't recommend Silversea based on this experience.
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Cabin Review

Deluxe Veranda Suite
Cabin DV 641
Cabin was clean and practical, although a little crowded with two large armchairs right up against the sofa.
Deck 7 Suite Cabins

Port & Shore Excursion Reviews