We are vety experienced cruisers, both ocean and river cruises. Sailed from St. Paul, Minn. To New Orleans. Nice ship and a nice room. Service at nearly all levels very average to poor. Meals were average at best !!!. Hiring an executive chef with some imagination would be a good idea. Couldn't even make a sandwich properly. How do you run out of butter for 3 days ? No Vanilla Ice Cream for 2 days. Happy hour bars were very poorly organized. First night 5 glasses total at the aft bar. No beer on ice. Very poor veer selection and out of some brands for days. Very inexperienced staff and management ( if you can call it that ) Boarding day was very badly handled. Little to no communication from the Bridge for the first 5 days. This is sold (and priced ) as 5 star, First Class. NOT SO !! Badly planned stops. For Example: Whole day in very small ports and 1/2 day in Baton Rouge. Great opportunity for a great trip but they missed it !!! Thanks to Tiffany for her service in the dining room, and to Tom for his help in DR.

Not 5 Star as Advertised

America Cruise Review by Tom and Alice

3 people found this helpful
Trip Details
We are vety experienced cruisers, both ocean and river cruises.

Sailed from St. Paul, Minn. To New Orleans.

Nice ship and a nice room.

Service at nearly all levels very average to poor. Meals were average at best !!!. Hiring an executive chef with some imagination would be a good idea.

Couldn't even make a sandwich properly.

How do you run out of butter for 3 days ? No Vanilla Ice Cream for 2 days. Happy hour bars were very poorly organized. First night 5 glasses total at the aft bar. No beer on ice. Very poor veer selection and out of some brands for days.

Very inexperienced staff and management ( if you can call it that )

Boarding day was very badly handled. Little to no communication from the Bridge for the first 5 days.

This is sold (and priced ) as 5 star, First Class. NOT SO !!

Badly planned stops. For Example: Whole day in very small ports and 1/2 day in Baton Rouge.

Great opportunity for a great trip but they missed it !!!

Thanks to Tiffany for her service in the dining room, and to Tom for his help in DR.
Tom and Alice’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get America price drops
250,000+ people have entered their email

Cabin Review

Cabin 504
Nice room. Good service by Rebecca.