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Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive experience, very well done. Rooms ready when promised and plenty to do while waiting for the room. Key West was well done given the short amount of time you have there, we did a bike tour and enjoyed the history and sense of humor our guide shared with us. The private island was wonderful with plenty of room to spread out ( we were the only ship on the island, so lots of extra room and no waiting -except at the bar). Specialty dinning was very tasty and service was excellent. Pros: Public areas of ship are in great shape Specialty dinning was a winner, both service and food Arrival and departure was very well done Shore excursions (Key West bike tour and private island beaches both great) Butler and steward both excellent Indoor bars/lounges well done and good service Cons; Technical issues with the room

Excellent staff but disappointing stateroom

Norwegian Sun Cruise Review by Coopercruises

Trip Details
  • Sail Date: September 2019
  • Destination: Bahamas
  • Cabin Type: Owner's Suite with Large Balcony
Had a wonderful 4 day cruise with perfect weather, ship and crew/staff were excellent. What brings the whole rating down was the technical issues we experienced with our stateroom. The embarking was a very pleasant and positive experience, very well done. Rooms ready when promised and plenty to do while waiting for the room. Key West was well done given the short amount of time you have there, we did a bike tour and enjoyed the history and sense of humor our guide shared with us. The private island was wonderful with plenty of room to spread out ( we were the only ship on the island, so lots of extra room and no waiting -except at the bar). Specialty dinning was very tasty and service was excellent.

Pros:

Public areas of ship are in great shape

Specialty dinning was a winner, both service and food

Arrival and departure was very well done

Shore excursions (Key West bike tour and private island beaches both great)

Butler and steward both excellent

Indoor bars/lounges well done and good service

Cons;

Technical issues with the room
Coopercruises’s Full Rating Summary
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Cabin Review

Owner's Suite with Large Balcony
Cabin SB 1003
We booked an owners suite, primarily because of the hot tub and forward facing balcony. In addition, we wanted a DVD player in the room. So we bite the bullet and pay the premium for the "owners suite" and find out that the hot tub will not hold water, the DVD player will not play video (only audio) and the thermostat in bedroom had bad contacts and sounded like an alarm clock going off every 15 to 30 minutes. All of the issues were brought to our butler's attention and the staff attempted to address them. Thermostat got changed, hot tub was manually plugged and the DVD player worked once. These are not the worst things that can happen on a cruise but when you only have a few days spending part of them reporting issues and then waiting for repairs is kind of a bummer.
Pool Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews