Holland America has some great ships and cruises. Unfortunately the Veendam cruise from Boston to Montreal is NOT one of them. The ship is scheduled to be decommissioned soon so it is in its lasts throws as a working Holland America cruise ship. Problems began on embarkation. Our fellow travelers were assigned to a Veranda deck state room next to ours and upon arrival found industrial strength air blowers trying to dry out their room(A178) which had been flooded by an overflowing tub being sanitized. Room A176 was also flooded as well as the hall way. The smell (like a wet dog) and damp carpets were present for the remainder of the seven day trip. Guest services said nothing more than trying to dry out the carpet could be done since all the cabins were full. When we first went down to Guest Services to complain, there was a long, long line of people trying to change rooms for various problems. Dining in the main dinging room was also a negative aspect of the cruise.
On all of our previous cruises with Holland America, dining in one of the main dinging rooms was always special. The menus and meals on this particular cruise were so mundane that it seemed like a majority of dinners left of the Lido Market after two days of disappointment. The Veendam is old and pretty worn out and it shows in every room that we visited. Most of the crew tried to make up for the ships many faults with their service but there was just too much to overcome. The most dangerous moment occurred when we were tendering back from a day in Bar Harbor. Lack of seamanship left the tender too far from the Veendam's dock and a choppy sea resulted in the tender slamming violently into the side of the Veendam. A number of returning passengers were thrown into the floor of the tender and one woman appeared to be seriously injured. I have always praised Holland America but after this cruise, I would be more careful about reading current reviews.
Our Veranda suite was of a comfortable size and the bed was great for sleeping. It was just that the entire room and bathroom looked tired and old.