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Wind Surf Review

4.0 / 5.0
Editor Rating
247 reviews
40 Awards

Old Ship; Failed air conditioning

Review for Wind Surf to the British Isles & Western Europe
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Oceanview Stateroom
Temperature in our cabin!

We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain.

The Wind Surf is a small ship and the all aboard was called for 4:00. We arrived at 2:45 and were able to walk right on. Disembarkation was equally easy. What was so disappointing was the condition of our cabin (142). The rug was old and worn. Overall, tired cabin. The third night the air conditioning stopped working. I have a picture of my travel clock showing the temperature was 80 degrees. Sleep was disturbed and fitful. The staff’s reaction when we complained was that they were clearly aware of the situation and had chosen not to address it with the passengers unless we brought it to their attention. Their remedy was a flat $200 credit.

The next day, the captain announced we would miss Cartagena because one of the engines had stopped working and since the ship was running slow and the port call was only 5 hours, we would not be stopped. Windstar’s remedy for this was to refund our port fees and free alcohol for the day.

Cabin Review

Oceanview Stateroom

Cabin B

OLD and TIRED. No air conditioning five of the eight nights.

3 Helpful Votes
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