• Write a Review
  • Boards
  • Log In
Wind Surf Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
241 Reviews

Old Ship; Failed air conditioning

Wind Surf Cruise Review by End412

3 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: the British Isles & Western Europe
  • Cabin Type: Oceanview Stateroom

We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain.

The Wind Surf is a small ship and the all aboard was called for 4:00. We arrived at 2:45 and were able to walk right on. Disembarkation was equally easy. What was so disappointing was the condition of our cabin (142). The rug was old and worn. Overall, tired cabin. The third night the air conditioning stopped working. I have a picture of my travel clock showing the temperature was 80 degrees. Sleep was disturbed and fitful. The staff’s reaction when we complained was that they were clearly aware of the situation and had chosen not to address it with the passengers unless we brought it to their attention. Their remedy was a flat $200 credit.

The next day, the captain announced we would miss Cartagena because one of the engines had stopped working and since the ship was running slow and the port call was only 5 hours, we would not be stopped. Windstar’s remedy for this was to refund our port fees and free alcohol for the day.

The staff was, for the most part, wonderful. They work very hard. There is clearly a preference for return passengers and one night at Candles we waited 20 minutes for a cocktail order but otherwise, no complaints. Similarly, the food, though not exciting, was very good in all the venues.

With so many choices, we will not choose Windstar again and we will pay much closer attention to passengers’ reviews.


End412's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Oceanview Stateroom
Cabin B 142

OLD and TIRED. No air conditioning five of the eight nights.


Port & Shore Excursion Reviews

The tour guide spoke nonstop the entire excursion. She is a very patriotic woman.

View All undefined undefined Reviews
Alhambra Palace and Gardens

Very good. Lots of interesting points.

View All 58 Alhambra Palace and Gardens Reviews

Previous ReviewNext Review
End412
1 Reviews Written
3 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Windstar Wind Surf Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.