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In all the years we have travelled this was the worst trip we’ve ever been on. We took the cruise with friends who recommended Princess . From our first contact with the cruise line I knew we had made a mistake. I tried getting information on various aspects of the cruise and had some snotty woman in California slammed the phone down on me. We booked business class tickets through Princess direct from Toronto to London on British Airways. When they went on strike, after 10 days of phoning Princess daily, they rebooked us through Iceland on a cheaper flight and pocketed the difference. There were 3500 people on a ship that should have held no more than 2500. If you found a table at breakfast you were lucky. The food was mediocre at best. The beef stroganoff I had the last night was inedible. The speciality restaurants were better. The Crown Grill was okay but Sabatini’s restaurant was fine dining. We expected entertainment similar to Royal Caribbean. Other than a few dance bands there was nothing. They nickleled and dimed us to death. They charged $16 per person to shuttle you in ports. Because the proximity of the ports to the major centres you spent an inordinate amount of time in transit leaving little time to see the cities. Every venue on the ship had something special at a “nominal charge”. The best thing I did was buy the drink package as we got drinkable coffee at the speciality areas and bottled water and sofa throughout the cruise which was available at $2 each. If you do decide to do a Princess cruise at least one passenger should take the package. For us it was worth it’s weight in gold. Was there anything good-YES -the staff in the restaurants and bars were outstanding. They were wonderful and treated everyone as family- we absolutely adored them. The guest relations people couldn’t run a bath! No point in asking them for any assistance. The stock reply was “ I’ll need to ask my Manager”. So ask her or him!! “The Manager is not available right now”.. Needless to say this was a learning experience. The best day of the entire trip was the day we disembarked! We then spent 5 days at wonderful hotel in London! This was our one and only trip with Princess Cruise lines

Never Again will be take Princess

Crown Princess Cruise Review by Lauradavy

6 people found this helpful
Trip Details
In all the years we have travelled this was the worst trip we’ve ever been on. We took the cruise with friends who recommended Princess . From our first contact with the cruise line I knew we had made a mistake. I tried getting information on various aspects of the cruise and had some snotty woman in California slammed the phone down on me. We booked business class tickets through Princess direct from Toronto to London on British Airways. When they went on strike, after 10 days of phoning Princess daily, they rebooked us through Iceland on a cheaper flight and pocketed the difference.

There were 3500 people on a ship that should have held no more than 2500. If you found a table at breakfast you were lucky. The food was mediocre at best. The beef stroganoff I had the last night was inedible. The speciality restaurants were better. The Crown Grill was okay but Sabatini’s restaurant was fine dining.

We expected entertainment similar to Royal Caribbean. Other than a few dance bands there was nothing. They nickleled and dimed us to death. They charged $16 per person to shuttle you in ports. Because the proximity of the ports to the major centres you spent an inordinate amount of time in transit leaving little time to see the cities.

Every venue on the ship had something special at a “nominal charge”. The best thing I did was buy the drink package as we got drinkable coffee at the speciality areas and bottled water and sofa throughout the cruise which was available at $2 each. If you do decide to do a Princess cruise at least one passenger should take the package. For us it was worth it’s weight in gold.

Was there anything good-YES -the staff in the restaurants and bars were outstanding. They were wonderful and treated everyone as family- we absolutely adored them.

The guest relations people couldn’t run a bath! No point in asking them for any assistance. The stock reply was “ I’ll need to ask my Manager”. So ask her or him!! “The Manager is not available right now”..

Needless to say this was a learning experience. The best day of the entire trip was the day we disembarked! We then spent 5 days at wonderful hotel in London! This was our one and only trip with Princess Cruise lines
Lauradavy’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Balcony
Cabin BA 230
Room was fine
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