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Just returned from 7day Eastern Caribbean on the Breakaway. We are Latitudes Gold with 9 additional cruises on other lines. Embarkation: we must have arrived at just the right time (about 1) because we walked right on after presenting our pre-filled documents that made the process smooth, quick and easy. Ship overall: pretty decor, clean, well-maintained. Seemed cramped despite its size, perhaps because not a lot of soaring ceilings as you often see on others. Small theatre so reservations required. Live (and background) music always very loud. Uneven temperatures with some areas uncomfortably cool. No daily announcements from either the captain or cruise director; heard from the captain three times, twice to announce cancelled ports. Tips (“service fees”) now $15 per person per day - ouch! We had a premium beverage package that said it covered specialty coffee, but two medium frappes at Starbucks we’re not included and cost $14.40. Confusing. Cabin: deck 12, port side forward, category BA. Smallish overall, but with a generous shower and useable sink. Comfortable bed, very uncomfortable couch, no chair, a combo footstool and table, tiny balcony, no ice bucket. Coffee maker made a good tasting cup. Good storage, big drawers under the couch. Our steward never introduced himself. We called housekeeping not too long after arrival because the cabin was freezing despite the thermostat at its highest level. A guy showed up who I guess was our steward. Said he would report it and gave us a blanket. Three hours later I went to Guest Services to request assistance. Another guy (dressed like the first so I assume a steward, again no introduction) arrived, I guess to confirm the frigid temperature for himself. He said 10 or 15 minutes. Another hour later the cabin began to warm. They must have done something remotely because no one else showed up or made any contact. The first apparent steward also said no ice could be provided in the cabin. Really? Dining: Adequate mostly. Went to the Manhattan Room the first night because NCL.com says it is a New York style supper club with dinner and smooth jazz. That was wrong. We got a piano and singing duo so loud that conversation was impossible and we had to shout back and forth with the server. The assistant maitre d suggested that next time we sit further away. There wasn’t a next time. Other main restaurants’ food and service both spotty. Buffet about what you’d expect. Excellent dinners at both Teppanyaki and Monderno. Reserve early, we lost out on all other restaurants by waiting 24 hours after embarkation. Entertainment: adequate. Musical show in the theatre well done but again super loud. All entertainment used to be included in your cruise fare, but now up charges for a couple shows. Debarkation: chaos. No announcements whatsoever. No ship has cleared, no walkoffs can go, no color luggage tag calling, no thanks and come back soon, no nothing. Also no Latitudes Gold priority. Just a huge line of everyone trying to get off at the same time. They no longer deliver luggage tags to your cabin based on preferred debarkation time, now you have to pick them up. Two of the four ports cancelled, weather and a medical emergency. NCL offered $100 OBC and 20% of this fare credit toward a future cruise. They didn’t have to do that and it was appreciated, even though we won’t be using the credit. NCL product is deteriorating in my opinion. A couple of crew did outstanding jobs for us, but most seemed to be going through the motions without any customer service focus. Disappointing.

Just okay

Norwegian Breakaway Cruise Review by IndyPoppa

3 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Family Balcony Stateroom
Just returned from 7day Eastern Caribbean on the Breakaway. We are Latitudes Gold with 9 additional cruises on other lines.

Embarkation: we must have arrived at just the right time (about 1) because we walked right on after presenting our pre-filled documents that made the process smooth, quick and easy.

Ship overall: pretty decor, clean, well-maintained. Seemed cramped despite its size, perhaps because not a lot of soaring ceilings as you often see on others. Small theatre so reservations required. Live (and background) music always very loud. Uneven temperatures with some areas uncomfortably cool. No daily announcements from either the captain or cruise director; heard from the captain three times, twice to announce cancelled ports. Tips (“service fees”) now $15 per person per day - ouch!

We had a premium beverage package that said it covered specialty coffee, but two medium frappes at Starbucks we’re not included and cost $14.40. Confusing.

Cabin: deck 12, port side forward, category BA. Smallish overall, but with a generous shower and useable sink. Comfortable bed, very uncomfortable couch, no chair, a combo footstool and table, tiny balcony, no ice bucket. Coffee maker made a good tasting cup. Good storage, big drawers under the couch. Our steward never introduced himself. We called housekeeping not too long after arrival because the cabin was freezing despite the thermostat at its highest level. A guy showed up who I guess was our steward. Said he would report it and gave us a blanket. Three hours later I went to Guest Services to request assistance. Another guy (dressed like the first so I assume a steward, again no introduction) arrived, I guess to confirm the frigid temperature for himself. He said 10 or 15 minutes. Another hour later the cabin began to warm. They must have done something remotely because no one else showed up or made any contact.

The first apparent steward also said no ice could be provided in the cabin. Really?

Dining: Adequate mostly. Went to the Manhattan Room the first night because NCL.com says it is a New York style supper club with dinner and smooth jazz. That was wrong. We got a piano and singing duo so loud that conversation was impossible and we had to shout back and forth with the server. The assistant maitre d suggested that next time we sit further away. There wasn’t a next time. Other main restaurants’ food and service both spotty. Buffet about what you’d expect. Excellent dinners at both Teppanyaki and Monderno. Reserve early, we lost out on all other restaurants by waiting 24 hours after embarkation.

Entertainment: adequate. Musical show in the theatre well done but again super loud. All entertainment used to be included in your cruise fare, but now up charges for a couple shows.

Debarkation: chaos. No announcements whatsoever. No ship has cleared, no walkoffs can go, no color luggage tag calling, no thanks and come back soon, no nothing. Also no Latitudes Gold priority. Just a huge line of everyone trying to get off at the same time. They no longer deliver luggage tags to your cabin based on preferred debarkation time, now you have to pick them up.

Two of the four ports cancelled, weather and a medical emergency. NCL offered $100 OBC and 20% of this fare credit toward a future cruise. They didn’t have to do that and it was appreciated, even though we won’t be using the credit.

NCL product is deteriorating in my opinion. A couple of crew did outstanding jobs for us, but most seemed to be going through the motions without any customer service focus. Disappointing.
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