The airteam, at that time based out of Estonia, failed to consider the inadequate ground time necessary for our SEATAC to Vancouver flight connection and consequently had to change our reservations too late to get seats together. We are glad that Seattle office is now handling air reservations.

Air North at Vancouver airport was in no way equipped to handle Hurtigruten's number of passengers. There was only one check-in counter operational for our flight to Nome which meant several hundred passengers standing for over an hour. Given the demographics of the passengers and the total lack of seating available, this was unacceptable and avoidable.

We had a balcony cabin on deck 7 and it was comfortable. Unfortunately the AC did not work adequately and we kept our balcony door open partway the entire time from Nome to Vancouver. Read more