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We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not clear and seamed like everything was "extra" which is odd for a typical cruise. Once booked at not the best price by any means, the process from there of checking in etc was not as clear as it should be. Embarkation was smooth as possible. Disembarkation for each port was awful. No clear communication of what the plan was, they called everyone at once vs floor by floor so it was long lines, slow moving and a complete fire hazard. If we actually had to get off the boat for an emergency, thank goodness we didn't, it would be a disaster. The fact they only had one door open for thousands of people to exit was mismanagement. The staff had contradicting directions and operated like they've never done this before. Final disembarkation was a cluster as people didn't understand the tag system, when they needed to get off, where the luggage was going to be etc. I honestly felt bad for 1/2 the travelers because they were foreign or elderly and purely lost. Dining was fine as we didn't get the upgraded dining packages. Probably the one area of our experience that was on par with expectations. Entertainment and activities were interesting. The shows were the best experiences on the ship. Pure talent but again lack of organization having to reserve or not, letting people in or making them stand in lines etc. Activities were odd but overall not thought out. Everything on the deck didn't have the space for people to participate. Everything in the atrium seemed like again it was their first time doing it. The music acts were fabulous. Anything without the actual cruise staff was great! Service was spotty as there was no consistency in messaging. We ended up paying $300 each to have entry to the spa and while that is a ridiculous price for what we got, it made the trip bearable. I book groups into hotels and cruises for a living. I would never recommend this cruise to a client.

Not well organized

Norwegian Bliss Cruise Review by slavoie2012

2 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Alaska
  • Cabin Type: Balcony Stateroom
We chose this cruise because an "expert" told us this was the best way to see Alaska. We disagree completely after this experience. The actual ship itself was beautiful as we know it was just about a year old. Booking was not clear and seamed like everything was "extra" which is odd for a typical cruise. Once booked at not the best price by any means, the process from there of checking in etc was not as clear as it should be.

Embarkation was smooth as possible. Disembarkation for each port was awful. No clear communication of what the plan was, they called everyone at once vs floor by floor so it was long lines, slow moving and a complete fire hazard. If we actually had to get off the boat for an emergency, thank goodness we didn't, it would be a disaster. The fact they only had one door open for thousands of people to exit was mismanagement. The staff had contradicting directions and operated like they've never done this before. Final disembarkation was a cluster as people didn't understand the tag system, when they needed to get off, where the luggage was going to be etc. I honestly felt bad for 1/2 the travelers because they were foreign or elderly and purely lost.

Dining was fine as we didn't get the upgraded dining packages. Probably the one area of our experience that was on par with expectations.

Entertainment and activities were interesting. The shows were the best experiences on the ship. Pure talent but again lack of organization having to reserve or not, letting people in or making them stand in lines etc. Activities were odd but overall not thought out. Everything on the deck didn't have the space for people to participate. Everything in the atrium seemed like again it was their first time doing it. The music acts were fabulous. Anything without the actual cruise staff was great!

Service was spotty as there was no consistency in messaging. We ended up paying $300 each to have entry to the spa and while that is a ridiculous price for what we got, it made the trip bearable.

I book groups into hotels and cruises for a living. I would never recommend this cruise to a client.
slavoie2012’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Balcony Stateroom
Cabin BD 10876
Cabin was nice. Thank goodness for the balcony.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews