Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of problems but we were offered no compensation. Twice we had serious tender issues and once had to be towed back to ship. Crew was good but I think there are management issues. Most disappointing was the excursions.Descriptions did not match reality. They over-hype the excursions. leading to a disappointing experience. Management unresponsive to our issues.Disembarkation was an issue. We were told breakfast a 5:30 but when we got there they said it was a mistake and had to wait until 6:30, another in a series of management miscommunications. Leave the ship was 30 min.later than we were told. Special restaurants were all excellent. The manager of Red Ginger was very impressive and ran a top notch operation.

Excursion Issues

Riviera Cruise Review by rhfrhf7

10 people found this helpful
Trip Details
Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of problems but we were offered no compensation. Twice we had serious tender issues and once had to be towed back to ship. Crew was good but I think there are management issues. Most disappointing was the excursions.Descriptions did not match reality. They over-hype the excursions. leading to a disappointing experience. Management unresponsive to our issues.Disembarkation was an issue. We were told breakfast a 5:30 but when we got there they said it was a mistake and had to wait until 6:30, another in a series of management miscommunications. Leave the ship was 30 min.later than we were told.

Special restaurants were all excellent. The manager of Red Ginger was very impressive and ran a top notch operation.
rhfrhf7’s Full Rating Summary
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Cabin Review

Penthouse Suite
Cabin PH3
Very comfortable. Lots of closet and storage space. Housekeeping was terrific and responsive to our requests.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

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    Total mess-up. Got to shore over an hour late. Suppose to go to Cadillac Mountain but because of lateness. told to go to lunh. Got there early and they were not ready so we drove in circles. Got back and there were two other busloads. Wait in line with loads of people for buffet. Spent 90 minutes having lunch. By the time we got to the top of the mountain it was almost dark and they view was not so good.
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  • Bras D'or Lakes
    Peggy's Cove was excellent. The other two stops were merely shopping opportunities.
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