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Riviera Review

4.5 / 5.0
Editor Rating
688 reviews
81 Awards

Excursion Issues

Review for Riviera to Canada & New England
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10+ Cruises • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Penthouse Suite

Just returned from three week cruise on Riviera. Have cruised with them before but I think they have gone downhill. Many small problems. Late for several excursion because of management issues. Three tours was cut short because of problems but we were offered no compensation. Twice we had serious tender issues and once had to be towed back to ship. Crew was good but I think there are management issues. Most disappointing was the excursions.Descriptions did not match reality. They over-hype the excursions. leading to a disappointing experience. Management unresponsive to our issues.Disembarkation was an issue. We were told breakfast a 5:30 but when we got there they said it was a mistake and had to wait until 6:30, another in a series of management miscommunications. Leave the ship was 30 min.later than we were told.

Special restaurants were all excellent. The manager of Red Ginger was very impressive and ran a top notch operation.

Cabin Review

Penthouse Suite

Very comfortable. Lots of closet and storage space. Housekeeping was terrific and responsive to our requests.

11 Helpful Votes
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