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I choose this cruise because of the ports of calls visited and the cruise length was the shortest (9 days) of all cruise lines. This was the second cruise we’d taken with NCL, the last was about 20 years ago. The embarkation process in Quebec City was clumsy and resulted in long lines and wait times even though you were required to select a check in time in advance. All of the port of calls, except two, required you to be tendered to shore and required you to pick up tickets in advance. One of the two ports where we docked required passengers to be bussed to the terminal because the dock was a commercial facility. Tender process took away from the amount of time in port, especially in New Port, RI where we only had 5-1/2 hours in port. The disembarkation process in Manhattan was quick and easy. I was most dissatisfied with the quality of food on the ship. The ingredients were stretched very thin and and in many cases the food was over cooked, and was overall not very tasty. The food in the speciality restaurants (3 visited at additional cost) was better, but not up to the quality on other cruise lines The service in most venues was slow, and we only ate in the Main dining room once. We also ate at O’Sheeans, which was was no better than other venues, and we ended up walking away from our table because it took so long to get our food. We ended up eating our mid-day meals in town at the port of calls which was our best meal of the day. The overall look of the ship was good (recent upgrade), service at bars, excursion desk and customer service was good. The entertainment was average and onboard activities typical to other lines. Our cruise package included 250 internet minutes. However the quality of the wi-fi was very spotty across the ship and poor in our cabin. I spent a lot of those 250 minutes “spinning”. Shore excursion offerings were passive in nature (bus tours) and and didn’t really appeal to us as we have an active lifestyle. Therefore, we researched the ports of call and made our own tour. Overall very dissatisfied with our cruise and won’t be sailing with NCL again.

Disappointed in NCL

Norwegian Dawn Cruise Review by hogan2ke

2 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Canada & New England
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
I choose this cruise because of the ports of calls visited and the cruise length was the shortest (9 days) of all cruise lines. This was the second cruise we’d taken with NCL, the last was about 20 years ago.

The embarkation process in Quebec City was clumsy and resulted in long lines and wait times even though you were required to select a check in time in advance. All of the port of calls, except two, required you to be tendered to shore and required you to pick up tickets in advance. One of the two ports where we docked required passengers to be bussed to the terminal because the dock was a commercial facility. Tender process took away from the amount of time in port, especially in New Port, RI where we only had 5-1/2 hours in port. The disembarkation process in Manhattan was quick and easy.

I was most dissatisfied with the quality of food on the ship. The ingredients were stretched very thin and and in many cases the food was over cooked, and was overall not very tasty. The food in the speciality restaurants (3 visited at additional cost) was better, but not up to the quality on other cruise lines The service in most venues was slow, and we only ate in the Main dining room once. We also ate at O’Sheeans, which was was no better than other venues, and we ended up walking away from our table because it took so long to get our food. We ended up eating our mid-day meals in town at the port of calls which was our best meal of the day.

The overall look of the ship was good (recent upgrade), service at bars, excursion desk and customer service was good. The entertainment was average and onboard activities typical to other lines. Our cruise package included 250 internet minutes. However the quality of the wi-fi was very spotty across the ship and poor in our cabin. I spent a lot of those 250 minutes “spinning”.

Shore excursion offerings were passive in nature (bus tours) and and didn’t really appeal to us as we have an active lifestyle. Therefore, we researched the ports of call and made our own tour.

Overall very dissatisfied with our cruise and won’t be sailing with NCL again.
hogan2ke’s Full Rating Summary
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA
Loved the layout of the bathroom on this ship with its Separate toilet and shower areas. It easily allowed two people to use at the same time. The cabin was similar to other cruise lines I’d been in, but it was clean and functional and we received good service from our room steward.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins