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Zaandam Review

4.0 / 5.0
Editor Rating
524 reviews
5 Awards

I'd give the last 36 hours a 0 rating

Review for Zaandam to Canada & New England
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6-10 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Large Ocean-View Stateroom

We choose this cruise for the itinerary. It was leaving from Boston and we don't live to far away. Also we had heard great things about Holland America. We loved the first 5 days of the cruise but the last two were where Holland America totally lost us. We loved the service, food and ship until the last two days.

Two nights from the end of the cruise a pipe burst on our deck and 6 or 7 rooms not far from us were flooded. We heard others on another deck were also affected. They had to move the people on our deck at 4 am. They woke us up with all of the noises but at least we were dry. We had a fire alarm go off on one of the first nights of the cruise at 2 am and it ended up being a steam leak in the galley but alarms and speakers going off so wrecked up that night's sleep. The worst thing was that the ship started having propulsion problems before Quebec City which slowed us down so we were several hours late getting into that port. They worked on the problem while we were ashore and acted as if it was fixed but by dinner that night it was clear we were not going anywhere. They finally told us at 10pm we were not going to Montreal on the ship and were to be bused in the morning. When we showed up to disembark we were put into a yellow school bus for an estimated 3 hour ride which ended up being over 4 hours. No room for luggage or carryons. No room for knees. No room for senior citizens. When we got to the Montreal Port Terminal we had to wait for 40 minutes to unload because they were first loading up the next cruise guests for the next week and they had to get them to Quebec City. I was livid that they had the gall to make us wait in the parking lot (as we had already paid) so they could load up the new guests. We also found out that other guests got to be on nice air conditioned custom buses as they were waiting in the parking lot with us. We were supposed to disembark in Montreal at 8am. We didn't get to leave with our bags (had to wait on them as they came by u-haul truck as no room on a school bus) until 2pm. So pretty much whole day lost in touring Montreal due to riding on a bus and waiting at terminal and waiting on bags. Then we had to drag our bags several blocks aways from the terminal to get a ride as the taxi line was very long and not moving. But Holland America did give us a $50 pp credit for all of this situation so I guess in their minds they took care of us. Terrible communications on the issues. If they would have advised we were going to be stuck on a school bus I would have looked for a train, plane or automobile instead. Due t the issues on the boat, I also wonder whether this boat should be active right now. I'm no expert but it sounds like dry dock is where it should be.

Cabin Review

Large Ocean-View Stateroom

Cabin DA

I would avoid this cabin due to noise issues. It is first cabin past stair landing on forward stairs of deck 2. It has a crew/store room across from it so banging doors all night when things needed. The cabin is attached to a storage area and one day it was the gangway at one port so lots of noise. Two nights the crew were taking a break and having a nice conversation time in the storage area but stopped before 11 pm.

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