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About me: 7 prior cruises. Full-time wheelchair user. Somewhat active, wheeling several miles on a typical day. Middle-aged. I found the Millennium surprisingly UNaccommodating to passengers who, like me, need a wheelchair to get around: 1) My wheelchair-accessible cabin had a ramp to get out to the balcony. Great. But NO ramp on the balcony side, just a 3.5" drop, making it unusable. I had to contact our cabin attendant, who then called engineering, who built a wooden ramp for me. Great, but shouldn't this have been done from the beginning? 2) Our table in the Metropolitan dining room was lovely. But didn't it occur to ANYONE that a table in the farthest corner from the entrance, with two heavy high-backed chairs (photo attached) might not be the best fit for someone requesting an accessible cabin?? 3) There was NO seating set aside in the Oceanview Buffet for wheelchair diners. Again, didn't it occur to ANYBODY on the dining staff that we might need tables that were easy to get to? (Again, after speaking to the maitre'd, by the end of the cruise there were heavy plastic "reserved for accessible seating" signs on 3 tables at the entrance, but I'm amazed I had to bring this to somebody's attention.) 4) We were invited to check out the Spa, but upon inspection I found the most (all?) of the therapy rooms had a 2 inch lip on the bottom of the doorway, blocking anyone with a wheelchair from getting in. Come on, guys, now you're actually BUILDING barriers preventing me from using your facilities. Deck 10, the pool deck, had automatic doors to the outside. But all the other doors on decks 4 and 11 were doorknob doors, making it challenging to get outside. And most of the hallway and large-room carpeting was like wheeling on velcro. I will say that the crew was extremely accommodating and more than willing to help out however they could, but my feeling was that Celebrity Corporate gave mere lip service to the concept of accessibility and couldn't care less about anyone actually needing accommodation.

Lip Service to Accessibility

Celebrity Millennium Cruise Review by chicagoGWMC

5 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Transpacific
  • Cabin Type: Deluxe Ocean View with Balcony 2A
About me: 7 prior cruises. Full-time wheelchair user. Somewhat active, wheeling several miles on a typical day. Middle-aged.

I found the Millennium surprisingly UNaccommodating to passengers who, like me, need a wheelchair to get around:

1) My wheelchair-accessible cabin had a ramp to get out to the balcony. Great. But NO ramp on the balcony side, just a 3.5" drop, making it unusable. I had to contact our cabin attendant, who then called engineering, who built a wooden ramp for me. Great, but shouldn't this have been done from the beginning?

2) Our table in the Metropolitan dining room was lovely. But didn't it occur to ANYONE that a table in the farthest corner from the entrance, with two heavy high-backed chairs (photo attached) might not be the best fit for someone requesting an accessible cabin??

3) There was NO seating set aside in the Oceanview Buffet for wheelchair diners. Again, didn't it occur to ANYBODY on the dining staff that we might need tables that were easy to get to? (Again, after speaking to the maitre'd, by the end of the cruise there were heavy plastic "reserved for accessible seating" signs on 3 tables at the entrance, but I'm amazed I had to bring this to somebody's attention.)

4) We were invited to check out the Spa, but upon inspection I found the most (all?) of the therapy rooms had a 2 inch lip on the bottom of the doorway, blocking anyone with a wheelchair from getting in. Come on, guys, now you're actually BUILDING barriers preventing me from using your facilities.

Deck 10, the pool deck, had automatic doors to the outside. But all the other doors on decks 4 and 11 were doorknob doors, making it challenging to get outside. And most of the hallway and large-room carpeting was like wheeling on velcro.

I will say that the crew was extremely accommodating and more than willing to help out however they could, but my feeling was that Celebrity Corporate gave mere lip service to the concept of accessibility and couldn't care less about anyone actually needing accommodation.
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