L'Austral Review

4.5 / 5.0
112 reviews

Worst travel experience ever

Review for the Arctic Cruise on L'Austral
PRL1314
6-10 Cruises • Age 80s

Rating by category

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Additional details

Sail Date: Jun 2019

We chose the cruise to the Arctic because the ship was supposed to be small. I made a mistake and thought it was 128 passengers. It was 128 cabins. In the arctic and antarctic only 100 passengers can be on shore at any time so ships should be no more than 100 passengers to get the experience. All shore experiences except one were worthless wastes of time. More on that later.

We called Ponant a week and a half before the trip began to get the flight itinerary because they neglected to send it to us in advance. They neglected to include the last page which had the flights from Paris to Spitsbergen. We discovered that the day before the flight and went nuts trying to find the flight because Ponant was closed as it was Saturday. We finally found the flight because there was only one flight from DeGaulle that day.

The ship needed a refit. Paint was missing and it just was a bit worn out.

Cabin Review

Cabin Balcony

The cabin was OK but small. IT was hard to squeeze by the bed and there was only one chair and we spent a lot of time in the cabin. Nothing else to do. The outside door to the balcony did not work properly and it was fixed once but still did not work well.

15 Helpful Votes
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