1. Home
  2. Cruise Reviews
  3. Norwegian Breakaway
Originally chose this as we have previously had good results on NCL ships and desired to return to the Caribbean. However, from the time we arrived on board the experience was a large let down. The best part of the cruise was the dinner in Le Bistro which had the best food on board as well as the staff at the Margaritaville which we partook of several times. The Ocean Blue food was undercooked and the staff was somewhat inattentive.The Latina Fiesta shore excursion was very high priced for the service. We were seated in a restaurant and received a half glass of Sangria and sat amongst the local customers who were provided service during the show, were loud and kept walking back and forth in front of us inhibiting viewing of the show. We brought this up to the shore excursion desk who seemed to dismiss this concern as sour grapes instead of the information being provided. There were several more examples of concerns which were even seen amongst the Vacation Planner members that were on this cruise as well. However, it would be unproductive in this forum to share them all. The final concern is that many of the crew members stated their contracts were nearly up which may be a contributing factor to their lack of concern or service being provided. The officers were very dismissive as well (not all but the majority of the ones we spoke with). If you desire to be on a ship that does not require you to avoid several of the venues and high traffic areas due to the smoke that permeates these areas including seating outside of Le Bistro to eat, then this is not the ship for you. We will still sail on a future NCL ship as we have Next coupons we purchased on the previous cruise to Bermuda and the service and quality provided on the previous NCL sailings. Otherwise if this had been our first NCL cruise, it would definitely have been our last one. We wish you all smooth sailing in your future cruise plans.

Disappointing NCL cruise ship staff and excursions

Norwegian Breakaway Cruise Review by Repeat Cruise Fan

Trip Details
  • Sail Date: September 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Mid-Ship Balcony Stateroom
Originally chose this as we have previously had good results on NCL ships and desired to return to the Caribbean.

However, from the time we arrived on board the experience was a large let down. The best part of the cruise was the dinner in Le Bistro which had the best food on board as well as the staff at the Margaritaville which we partook of several times. The Ocean Blue food was undercooked and the staff was somewhat inattentive.The Latina Fiesta shore excursion was very high priced for the service. We were seated in a restaurant and received a half glass of Sangria and sat amongst the local customers who were provided service during the show, were loud and kept walking back and forth in front of us inhibiting viewing of the show. We brought this up to the shore excursion desk who seemed to dismiss this concern as sour grapes instead of the information being provided.

There were several more examples of concerns which were even seen amongst the Vacation Planner members that were on this cruise as well. However, it would be unproductive in this forum to share them all.

The final concern is that many of the crew members stated their contracts were nearly up which may be a contributing factor to their lack of concern or service being provided. The officers were very dismissive as well (not all but the majority of the ones we spoke with).

If you desire to be on a ship that does not require you to avoid several of the venues and high traffic areas due to the smoke that permeates these areas including seating outside of Le Bistro to eat, then this is not the ship for you.

We will still sail on a future NCL ship as we have Next coupons we purchased on the previous cruise to Bermuda and the service and quality provided on the previous NCL sailings. Otherwise if this had been our first NCL cruise, it would definitely have been our last one.

We wish you all smooth sailing in your future cruise plans.
Repeat Cruise Fan’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Breakaway price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Mid-Ship Balcony Stateroom
Cabin BA 14218
The cabin and steward was clean and attentive.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Flamenco Show
    Show itself was ok but shared venue with local customers who were loud and kept walking back and forth in front of us during the show. There were several comments made by the entertainer regarding the depressed economy and that we should contribute money to help them.
    View All 6 Flamenco Show Reviews