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This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” balcony. However, we were very disappointed with some aspects of the cruise. Amsterdam The main problem was Amsterdam. When we booked, the ship was going to dock overnight in Amsterdam. This was changed to overnight in Rotterdam and we were given the chance to cancel and have our deposit back, or in compensation we could either book one of two discounted shore excursion to Amsterdam, or use a free shuttle bus to Amsterdam that would be provided. We were quite happy to opt for the free shuttle. Once on board, the itinerary was changed again with departure from Rotterdam at 10pm instead of 6am the following morning. We were still OK with this as we thought we could still get a full day in Amsterdam. On the day it turned out that the free shuttle was in fact a transfer there and one departure back on the “Amsterdam on your own” shore excursion. The return was moved back from 3.15pm to 4pm because of heavy traffic on the outbound trip, but this was still way too early considering that the All Aboard was 9.30pm for a 10pm departure! So our full day in Amsterdam that we had been looking forward to became just four hours! When we tried to complain at reception later, the man we spoke to was quite rude and dismissive, saying that this was the rules and what we had signed for. We also felt that the shuttle buses provided by MSC at the other ports were VERY expensive. We have sailed with P & O before, where port shuttles provided by them were free. The food We found the layout of the buffet at breakfast and lunch quite confusing. For example, toast at one point, butter somewhere else and jam in a third location! As other reviewers have said, a lot of the hot food was only just warm. Trying to get a hot cup of tea was hard as the self service urns were only warm. The Hotel Services Director told us later that he was aware of this problem and was trying to get in sorted. In the meantime he advised us to take our mug and teabag to the bar counter and ask for hot water there. This worked well! A good thing about the buffet was the all day pizza which is delicious! We spoke to the UK Cruise Director and the Hotel Services Director who were both helpful and took our comments on board, but overall we were not impressed by the way the ship was run.

First time with MSC

MSC Preziosa Cruise Review by S-and-J-Dorset

3 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Baltic Sea
  • Cabin Type: Bella Balcony Stateroom
This was our first cruise with MSC. We chose this cruise because if the itinerary, especially Hamburg and Amsterdam. We really liked the ship its self, which is very grand, and our cabin was quite spacious with a small “Juliet” balcony. However, we were very disappointed with some aspects of the cruise.

Amsterdam

The main problem was Amsterdam. When we booked, the ship was going to dock overnight in Amsterdam. This was changed to overnight in Rotterdam and we were given the chance to cancel and have our deposit back, or in compensation we could either book one of two discounted shore excursion to Amsterdam, or use a free shuttle bus to Amsterdam that would be provided. We were quite happy to opt for the free shuttle. Once on board, the itinerary was changed again with departure from Rotterdam at 10pm instead of 6am the following morning. We were still OK with this as we thought we could still get a full day in Amsterdam.

On the day it turned out that the free shuttle was in fact a transfer there and one departure back on the “Amsterdam on your own” shore excursion. The return was moved back from 3.15pm to 4pm because of heavy traffic on the outbound trip, but this was still way too early considering that the All Aboard was 9.30pm for a 10pm departure! So our full day in Amsterdam that we had been looking forward to became just four hours! When we tried to complain at reception later, the man we spoke to was quite rude and dismissive, saying that this was the rules and what we had signed for.

We also felt that the shuttle buses provided by MSC at the other ports were VERY expensive. We have sailed with P & O before, where port shuttles provided by them were free.

The food

We found the layout of the buffet at breakfast and lunch quite confusing. For example, toast at one point, butter somewhere else and jam in a third location! As other reviewers have said, a lot of the hot food was only just warm. Trying to get a hot cup of tea was hard as the self service urns were only warm. The Hotel Services Director told us later that he was aware of this problem and was trying to get in sorted. In the meantime he advised us to take our mug and teabag to the bar counter and ask for hot water there. This worked well!

A good thing about the buffet was the all day pizza which is delicious!

We spoke to the UK Cruise Director and the Hotel Services Director who were both helpful and took our comments on board, but overall we were not impressed by the way the ship was run.
S-and-J-Dorset’s Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1 13230
Typical standard type cabin, although this was more spacious than on some other lines
Ametista Deck Inside Cabins, Balcony Cabins