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MSC Poesia Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
502 Reviews

Treated as second class.

MSC Poesia Cruise Review by jonjohn61

5 people found this helpful
Trip Details
  • Sail Date: Aug 2019
  • Destination: the Baltic Sea
  • Cabin Type: Balcony Stateroom

Our cruise began in Copenhagen, Denmark. During the pre boarding process my wife and I were asked where we were from by one of the MSC cruise line staff holding a clip board. We responded, "we are from Texas, USA", the MSC employee then rolled her eyes, and replied "oh no, we already have too many Americans". It was an awkward moment, as we thought she was only kidding, and we were waiting for her to laugh and say "just kidding". Well, that never happened.

We had booked our cruise 7 months in advance when well over half of the ships cabins were still available. We chose early dining seating for 18:30. When we got on the ship, we were reassigned to 20:30 dining, and given a table for two in a hallway next to the kitchen entrance for servers. No outside view. We went to the service desk to express our displeasure with our seating arrangement; considering the fact, that we had booked early enough that our choice should have been honored. The MSC employee patronized us with what came off as feigned sincerity to correct the seating situation. The following morning we were advised that our seating arrangement had been adjusted, our hopes were dashed as we found out the tables location. It was a mirror image position except on the other side of the ship. On our 30 year wedding anniversary cruise, we were relegated to second class seating.

If that wasn't bad enough, the food onboard was bland, or cold. Even the pizza was terrible.

The first port of call Rostock, Germany had a excursion bus ride to Berlin. Here's a heads up, bring along some .50 cent Euro coins for restrooms. No vendors want to offer change either. Bus driver first unexpectedly pulled over, and was replaced by a different driver. No explanation given. The driver took at least 2 wrong turns, and got us back to the ship late.

The entertainment, that was bad as well. No variety, same group of gymnasts, and dancers for 7 nights - just changing costumes. Boring..

Ships WIFI was weak.

After speaking with 3 other couples on our cruise 2 from the states, and one from Australia, we agreed they didn't treat us fairly.

We will not cruise on MSC again, huge mistake. Will stick with Norwegian or Celebrity from now on.


jonjohn61's Full Rating Summary
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Onboard Experience
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Value For Money
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Cabin Review

Balcony Stateroom
Cabin B2 11247

Cabin was nice, plenty of room. We really enjoyed the veiw. Little engine noise at night, cause the ship is cruising fast.


Port & Shore Excursion Reviews

Copenhagen

Just took the hop on bus and boat deal, had fun.

Berlin

Long boring bus ride, not able to spend enough time in one place. Bring .50 cent euro coins with for restrooms. Nobody has change.

View All 100 Berlin Reviews
Bergen by Land and Sea

Bus ride, good tour guide. Nice scenery.

View All 7 Bergen by Land and Sea Reviews

Nice bus ride informative tour guide, good scenery.

View All undefined undefined Reviews

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jonjohn61
1 Reviews Written
5 Helpful Votes
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