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Norwegian Escape Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,810 Reviews

Disappointment and disorganized

Norwegian Escape Cruise Review by maryjarboe

0 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: Canada & New England
  • Cabin Type: Mid-ship Mini-Suite with Balcony

This was one of my bucket list trips. New England in the fall. The ship arrived tp port several hours late due to a storm. I was glad safety was priority for this cruise line. the issue was they failed to notify anyone, As a result hundreds of us were at the pier with a few very misinformed Norwegian employees, Communication was an issue the entire trip.

We were late to every port. All of our excursions were 1 to 2 hours late beginning. No explanation was ever given or compensation offered. The lack of organization at every port to disembark was terrible and did not improve at any port. The ship was under staffed and staff poorly trained. Many staff members had limited understanding of English.

The food was marginal and service as well in the dinning rooms. This was a very disappointing experience. I will not be able to recommend this cruise line to anyone. This is only the highlights of issues that arose, a week of disappointment.

maryjarboe's Full Rating Summary
Onboard Experience
Enrichment Activities
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Shore Excursions
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Cabin Review

Mid-ship Mini-Suite with Balcony
Cabin MA 12200

Vrey good

Port & Shore Excursion Reviews

Acadia National Park

Due to the ship being late we rode to the top of the mountain we had 20 min then returned to town ( most of the ladies spent the time in a restroom line).

View All 236 Acadia National Park Reviews
Lighthouse Tour

not worth the money saw most of them from the ship

View All 6 Lighthouse Tour Reviews
Hop On Hop Off

Womderful buses running on time short waits informed guides

View All 41 Hop On Hop Off Reviews
Lighthouses of Maine Tour

Not impressed saw modt of them we were taken to from the ship.

View All 29 Lighthouses of Maine Tour Reviews

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