The Outstanding: This was a themed cruise and our hosts and fellow passengers were interesting, conversational and knew how to have a good time in spite of the vessel.
The Good: Hotel Director Ivana was outstanding in resolving any issues and providing assistance. Servers all worked very hard and remained pleasant even though they were overwhelmed. The Captain was very personable and happily provided a tour of the bridge/wheelhouse.
The Bad: Public areas including the dining room were understaffed to provide the promised 5-star service and always hot because of inadequate HVAC (the staff admitted this was a problem). Buffet area woefully small, resembled an anthill and difficult to maneuver. Food quality in general was marginal at best. It seemed the Executive Chef was scrimping on product or his budget was inadequate. I am assuming he is purchasing food locally.