I had not been on the Diamond since its first year in Alaska. The ship is in good shape and has been renovated to the tastes of the Asian clientele it now mostly serves.
Our trip from the airport took about 2 hours and was a pleasant drive. We wee on the ship and in our room in about 15 minutes total time from walking off the bus.
Our room was a standard room B612. The lamps have a plug now so it makes life easy in the electronic age. Our room was clean, and they only make the beds, they did not change out pillows or anything like on some others. The steward also did not put the luggage protector on the bed, so maybe that isn't done either.
Despite being Elite we did not get our upgraded amenities in the bathroom until I asked at day 3. He also did not provide our section the shopping bag unless we asked.
The beds were comfortable for me and our room was right below the covered pool so we did start to hear the chair set up around 4am every morning.
The ship leaks in places, especially after it rains, I had my cashmere sweater get soaked down the back one evening in the HC when the ceiling leaked.
Speaking of the HC, the service for us was terrible. It seemed at times that they would ignore some passengers while catering to others. At one point I took a water pitcher and refilled my water and some other nearby tables. The table situation is also crazy, they allow saving of empty tables, were talking a stretch of 30 tables could be empty and "saved" which meant you were stuck with a tray of food and nowhere to sit.
Food was boring, the menu was lacking and began to repeat early. Not much variety here
The internet was okay, but that is the case with internet at sea. The internet manager was the rudest person I met on the ship.
Many of the staff was wearing Carnival shirts the entire cruise. Seemed odd, I know they are the parent company but it didn't seem Princess.
The ports were nice, but many were very remote, so the drive to town could take a bit. Some towns were not the greatest for touring on your own and needed to take a excursion. The tour guides English is not the best, they can be quite difficult to understand and a few things were lost in translation, One one log bus ride, the guide attempted to play a game. I would have rather had the silence.
Also, on long tours you may not get back at the time you expect. On one day we were the last people on the boat.
The best part of the trip was leaving the ports. Many put on shows for those of us lucky enough to be on the port side. Singing, dancing and even a bit of a show. When the Diamond docked in one port for the first time, we were welcomed by the governor, the mayor, and many other dignitaries. There was a presentation on the ship and a dance performance by children that lasted nearly 45 minutes in the humidity on concrete. Then we had a band play until we left. It was quite nice
I really liked Captain Genaro Arma, he was the best captain I have seen or heard. He was very involved in the day to day operations giving the guests the updates himself. He showed up where he said he would be, he had some signed Stanley the Bears you could purchase in the gift shop and seemed to love his job. I would have felt safe in any weather with him at the helm.
Our last day at sea we had a problem and it was quite upsetting . They called our cabin and said that they after cruise excursion we booked we could not have. They could not accommodate our transfers to the hotel after or our luggage on the bus. They also said that they could not honor our transfers from the hotel to Narita and they cancelled everything. Leaving us in a panic at sea. It was past 5 in California and there was a hurricane in Florida so we could not get in touch with anyone. We ended up having to buy new airline tickets and transfers to get home since. When we got home Princess said the ship was wrong, so now we are left in limbo about the costs we incurred.
The shore excursion staff and the Captain Circle host were of no help.
It wasn't the best cruise, and it will be a while before I cruise again.
Cabin was clean and ready. Beds were comfortable, water pressure in shower was terrible. Linens were right weight for weather. Room steward was okay, and had to be asked for most things.