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We took the slow boat to Alaska on our first and only cruise. Our ship was 11 hours late leaving and the true reason why was never explained. We were told the ship was delayed departing several times with the last (7:30 pm) stating midnight which we stayed up for. Midnight came and went and we did not depart and no info provided. Wife woke up at 3am and at last we were underway. The next morning we were told due to the delay with engine repairs Juneau was cancelled and we would instead visit Prince Rupert. The repairs were due to safety concerns we where told. We find out after the cruise hat the repairs did not work and the ship only had one engine. With one engine the ship could not manage 21 knots and despite short cuts in the route there was no way to reach Juneau. I think having only one engine out on the open ocean section was a safety concern but I guess maybe we could paddle the bugger. The mood on the ship turned grim when we lost Juneau and the service or lack of it made things bleaker. Simple things like deck chairs or blankets were self serve since there was no staff to be found. Getting beverages meant finding an open bar which was never on the deck we were on. The food was mediocre at best but at least the dinner hall had good service. No gluten free options was another major issue. The only upside to the trip was they upgraded us to a higher room with a great balcony. Our state room became a sanctuary from the crowds grumbling about the service and loss of port. We received $100 each for ship credits which was used up for gratuities for the crappy service we got. We also got 15% off the next cruise we book despite losing 50% of our cruise. To get the 15% we would have to risk another trip and frankly that is not going to happen. I was told by frequent cruisers that the Captain sets the tone of the crew and this appears to apply here. Once the debacle of our leaving took place and the lack of info combined with port changes the Captain was never heard from again. I think the Captain was receiving so much flak he went silent. We barely saw Alaska and that was the purpose of this cruise. We learned a lot on this cruise just not what we thought we would learn.

Slow boat to Alaska

Island Princess Cruise Review by Mr HKM

3 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Alaska
  • Cabin Type: Balcony
We took the slow boat to Alaska on our first and only cruise. Our ship was 11 hours late leaving and the true reason why was never explained. We were told the ship was delayed departing several times with the last (7:30 pm) stating midnight which we stayed up for. Midnight came and went and we did not depart and no info provided. Wife woke up at 3am and at last we were underway.

The next morning we were told due to the delay with engine repairs Juneau was cancelled and we would instead visit Prince Rupert. The repairs were due to safety concerns we where told. We find out after the cruise hat the repairs did not work and the ship only had one engine. With one engine the ship could not manage 21 knots and despite short cuts in the route there was no way to reach Juneau. I think having only one engine out on the open ocean section was a safety concern but I guess maybe we could paddle the bugger.

The mood on the ship turned grim when we lost Juneau and the service or lack of it made things bleaker. Simple things like deck chairs or blankets were self serve since there was no staff to be found. Getting beverages meant finding an open bar which was never on the deck we were on.

The food was mediocre at best but at least the dinner hall had good service. No gluten free options was another major issue.

The only upside to the trip was they upgraded us to a higher room with a great balcony. Our state room became a sanctuary from the crowds grumbling about the service and loss of port.

We received $100 each for ship credits which was used up for gratuities for the crappy service we got. We also got 15% off the next cruise we book despite losing 50% of our cruise. To get the 15% we would have to risk another trip and frankly that is not going to happen.

I was told by frequent cruisers that the Captain sets the tone of the crew and this appears to apply here. Once the debacle of our leaving took place and the lack of info combined with port changes the Captain was never heard from again. I think the Captain was receiving so much flak he went silent. We barely saw Alaska and that was the purpose of this cruise. We learned a lot on this cruise just not what we thought we would learn.
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Cabin Review

Balcony
Cabin BC C615
Cabin was great and they had upgraded us. Deck was amazing and room spacious. Wish we did not have to spend so much time in the room due to the self service outside of it.
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