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We enjoyed the destination and staff, but there are any number of areas that need to be improved. Entertainment, food quality and the land cruise portion come to mind. However, the glaciers and landmass so spectacular its difficult not to be in awe - so definitely visit Alaska. The land portion was spectacular in terms of the natural beauty (and we hit the perfect time for fall leaf color). Unfortunately the staff were at the end of the season and it showed in terms of responsiveness and behavior (screams from the kitchen two night in a row). We understand these young adults have worked hard for the entire season, however, this was our vacation and this impacted our enjoyment. The Royal Princess cruise director was excellent and tried hard, however, the actual show content was kind of embarrassing at times. The talent tried hard but the actual productions were disjointed and do not compare to Norwegian. We also had the same comedian as the main entertainment two night - he was great - but two out of limited number of nights on board. The spa area has an area called 'the Enclave' and we were sold on the extra cost because it looked great. The problem is that it is need of a face lift and the number of passes sold is misrepresented (it varies by who you speak with!). I shared the feedback with the manager and she was engaged and grateful, however, nothing actually changed (there was still no hot water in locker room!). The dining hall service was very good, but the food was very much hit or miss.

Royal Princess - Alaska is amazing, Princess can do better

Royal Princess Cruise Review by dmphillips

2 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Alaska
  • Cabin Type: Balcony
We enjoyed the destination and staff, but there are any number of areas that need to be improved. Entertainment, food quality and the land cruise portion come to mind. However, the glaciers and landmass so spectacular its difficult not to be in awe - so definitely visit Alaska.

The land portion was spectacular in terms of the natural beauty (and we hit the perfect time for fall leaf color). Unfortunately the staff were at the end of the season and it showed in terms of responsiveness and behavior (screams from the kitchen two night in a row). We understand these young adults have worked hard for the entire season, however, this was our vacation and this impacted our enjoyment.

The Royal Princess cruise director was excellent and tried hard, however, the actual show content was kind of embarrassing at times. The talent tried hard but the actual productions were disjointed and do not compare to Norwegian. We also had the same comedian as the main entertainment two night - he was great - but two out of limited number of nights on board.

The spa area has an area called 'the Enclave' and we were sold on the extra cost because it looked great. The problem is that it is need of a face lift and the number of passes sold is misrepresented (it varies by who you speak with!). I shared the feedback with the manager and she was engaged and grateful, however, nothing actually changed (there was still no hot water in locker room!).

The dining hall service was very good, but the food was very much hit or miss.
dmphillips’s Full Rating Summary
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Cabin Review

Balcony
Cabin BB A443
Great space - larger than we expected - plenty of storage space as well.
Marina Deck Inside Cabins, Balcony Cabins, Suite Cabins