Kentish cruiser.I take your point with the embarkation and disembarking. It was a complete shambles and I feel that this needs to be addressed by MSC.
We have only cruised with P&O but previously had quality 4&5* holidays in Europe, the US and the Caribbean. The Ship was immaculate and constantly being cleaned and maintained. Cabins were as you would say "compact and bijou" but again immaculate. Our cabin was outside part obstructed view. We did however only book a standard inside, so the upgrade was much appreciated.
The bar and restaurant staff were very pleasant,efficient and always ready to please.The majority of them were from the Philippines, Malaysia, some from Peru and Madagascar. We ate our breakfast in both the buffet (for outside eating) and the main restaurant. Yes again I agree it wasn't always easy to get milk for your tea but persevere and if the tea is cold ask for another.