Emerald Princess Review

4.5 / 5.0
1,873 reviews

Here is what Princess did for us

Review for Hawaii Cruise on Emerald Princess
User Avatar
MRBoian
10+ Cruises • Age 80s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Feb 2019

My wife and I have both reached the Elite Level with Princess Cruise Lines, in addition to having taken maybe a half dozen cruises with other lines. This cruise was our 17th on Princess, over a period of about 7 or 8 years. We felt that the new Princess program would follow through and recognize their most frequent passengers in some meaningful way, and we enjoyed traveling on their ships. Our cruise last February changed all that.

We had a series of unhappy experiences, starting with standing in the rain at the San Pedro cruise terminal for over 90 minutes before boarding. No Princess staff in sight and no umbrellas, ponchos, or anything to provide some relief. After about an hour and a half, with literally hundreds of people soaking wet and standing in the rain, someone realized that there was an empty terminal building that could be used for shelter, and we were all herded into it, only to spend the next hour in line just to get to Passport Control. The entire boarding experience was miserable.

When we made reservations for this trip we asked about (a) complimentary gratuities or (b) a beverage package and were told that we were not eligible because we got such a great fare. Once on board we talked with many other passengers only to find that many had the same rate and their gratuities had been included. We also found a group of passengers from the U.K. who had received an even better rate, plus their package included round trip airfare from London to Los Angeles as well as a two night stopover in Ls Vegas at a top hotel.

Cabin Review

1 Helpful Vote
previous reviewnext review

Find an Emerald Princess Cruise from $598

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.