1. Home
  2. Cruise Reviews
  3. Norwegian Jewel
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini balcony suite 11094 in the middle of the ship as an upgrade to our usual window room. Boarding was ok, not great. Line moved steadily, but no one was checking appointment times, it was just kind of a free for all. No issues getting on the ship. Our room was ready when we boarded. Cabin Steward was a sweetheart, kept things in great shape. Entertainment around ship was ok, not great. Production Cast in Stardust theater was excellent overall. The lounge acts were so- so. The comedian was hilarious. Casino Staff was totally excellent, I was addressed by name from day one, and they all were very pleasant to be around. Buffet was ok, only ate breakfast and 1 lunch there. Staff was nice, and washee washee crew had a blast Specialty Restaurants: Moderno was good, ate night one, plenty of food to choose from, and staff was friendly Le Bistro night 2, disappointing. Service had no sophistication at all, food was just ok, nothing special about it at all and extremely small portions. no name recognition, no celebration recognition... Teppanyaki- great company at the table, fun time. food had zero flavor, very typical of this type of restaurant. Our Chef was a novice....very friendly, but certainly needed to hone his show skills more before being turned loose. everything was rushed...deserts were terrible Cagneys- saved for last night, arrived half an hour early, got sat 40 minutes later. Waited 10 minutes and finally waitress came over and asked for dinner order before even seeing if we wanted a drink, when I said we wanted to get something to drink, she just left. 5 minutes later guy comes over to take order for decent bottle of wine (100$+) We wait 10 minutes and he comes back with wine....not a great presentation, and then wants to get paid for wine on the spot. Very weird. Waitress comes back and takes order..pretty much all she was was an order taker...never refilled wine glasses, or attempted to engage us in conversation. Ribeye Steak was of very poor quality, Filet was cooked correctly. cheesy grits were excellent. She brought us the wrong desert to start, correct desert was ok, again, not great. Spa- took the tour the first day and the hard sell was almost unbearable...we did get a couple massage the next day which was AWESOME! I did buy thermal spa passes before the cruise...an expensive mistake as we never found the time to use them at all used the fitness center once, it was more than adequate Shore Excursions: Most booked independently : Ketchikan:Misty Fjords Seaplane on Carlin Air thru Viator.com- Excellent! Crabfeast and Lumberjack Show thru AlaskaShoreexcursions.com- Excellent Juneau: Best of Juneau thru shoreexcursionsgroup.com- Excellent ( Whale watching, Mendenhall Glacier, and Salmon Feast) Skagway: Best of Skagway thru NCL ( Bus RIde, Train Ride Down White Pass, another Salmon Bake, Red Onion Tour) Excellent Cruise Director was good...The views were humbling, and with the exception of the specialty restaurants missing the service mark most of the time, and the food being probably no more special than what was served in the main dining rooms, we really enjoyed ourselves.

Beautiful Sights, Erratic Service

Norwegian Jewel Cruise Review by deatmark

Trip Details
  • Sail Date: September 2019
  • Destination: Alaska
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
Chose this cruise to celebrate our 35th Anniversary and my wife's retirement. Inside Passage itinerary was on wife's bucket list. I Chose NCL because we had our honeymoon cruise with them in the Caribbean. I chose the mini balcony suite 11094 in the middle of the ship as an upgrade to our usual window room.

Boarding was ok, not great. Line moved steadily, but no one was checking appointment times, it was just kind of a free for all. No issues getting on the ship. Our room was ready when we boarded.

Cabin Steward was a sweetheart, kept things in great shape.

Entertainment around ship was ok, not great.

Production Cast in Stardust theater was excellent overall. The lounge acts were so- so.

The comedian was hilarious.

Casino Staff was totally excellent, I was addressed by name from day one, and they all were very pleasant to be around.

Buffet was ok, only ate breakfast and 1 lunch there. Staff was nice, and washee washee crew had a blast

Specialty Restaurants:

Moderno was good, ate night one, plenty of food to choose from, and staff was friendly

Le Bistro night 2, disappointing. Service had no sophistication at all, food was just ok, nothing special about it at all and extremely small portions. no name recognition, no celebration recognition...

Teppanyaki- great company at the table, fun time. food had zero flavor, very typical of this type of restaurant. Our Chef was a novice....very friendly, but certainly needed to hone his show skills more before being turned loose. everything was rushed...deserts were terrible

Cagneys- saved for last night, arrived half an hour early, got sat 40 minutes later. Waited 10 minutes and finally waitress came over and asked for dinner order before even seeing if we wanted a drink, when I said we wanted to get something to drink, she just left. 5 minutes later guy comes over to take order for decent bottle of wine (100$+) We wait 10 minutes and he comes back with wine....not a great presentation, and then wants to get paid for wine on the spot. Very weird. Waitress comes back and takes order..pretty much all she was was an order taker...never refilled wine glasses, or attempted to engage us in conversation. Ribeye Steak was of very poor quality, Filet was cooked correctly. cheesy grits were excellent. She brought us the wrong desert to start, correct desert was ok, again, not great.

Spa- took the tour the first day and the hard sell was almost unbearable...we did get a couple massage the next day which was AWESOME!

I did buy thermal spa passes before the cruise...an expensive mistake as we never found the time to use them at all used the fitness center once, it was more than adequate

Shore Excursions: Most booked independently :

Ketchikan:Misty Fjords Seaplane on Carlin Air thru Viator.com- Excellent!

Crabfeast and Lumberjack Show thru AlaskaShoreexcursions.com- Excellent

Juneau: Best of Juneau thru shoreexcursionsgroup.com- Excellent ( Whale watching,

Mendenhall Glacier, and Salmon Feast)

Skagway: Best of Skagway thru NCL ( Bus RIde, Train Ride Down White Pass, another Salmon Bake, Red Onion Tour) Excellent

Cruise Director was good...The views were humbling, and with the exception of the specialty restaurants missing the service mark most of the time, and the food being probably no more special than what was served in the main dining rooms, we really enjoyed ourselves.
deatmark’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Jewel price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11094
Nice size, bathroom was excellent with bath/shower. Great water pressure. No issues to speak of. Balcony was a little smaller than I hoped, and not totally private as neighbors could look back in our cabin from the ends.
Deck 11 Inside Cabins, Suite Cabins