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Harmony of the Seas Review

4.5 / 5.0
Editor Rating
1964 reviews
30 Awards

Stick with the SMALLER ship!

Review for Harmony of the Seas to the Western Caribbean
User Avatar
6-10 Cruises • Age 40s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2019
Cabin: Boardwalk View Balcony

My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!!

Cabin Review

Boardwalk View Balcony

Cabin 4I

Size was appropriate but cleanliness was lacking. Had to request new towels on day one because they had hair on them and shower and toilet not cleaned. Had to request cleaning at guest services because we didn’t know who our room attendant was.

2 Helpful Votes

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