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Harmony of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
1,968 Reviews

Stick with the SMALLER ship!

Harmony of the Seas Cruise Review by DrMac2018

2 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: the Western Caribbean
  • Cabin Type: Boardwalk View Balcony

My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!!

DrMac2018's Full Rating Summary
Onboard Experience
Enrichment Activities
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Cabin Review

Boardwalk View Balcony
Cabin 4I 12317

Size was appropriate but cleanliness was lacking. Had to request new towels on day one because they had hair on them and shower and toilet not cleaned. Had to request cleaning at guest services because we didn’t know who our room attendant was.

Port & Shore Excursion Reviews

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1 Reviews Written
2 Helpful Votes
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