Nieuw Amsterdam Review

4.5 / 5.0
964 reviews

Cruise was very disappointing, i was misled.

Review for Alaska Cruise on Nieuw Amsterdam
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srvsteve
First Time Cruiser • Age 50s

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Sail Date: Aug 2019
Cabin: Deluxe Ocean-View Verandah Stateroom

I chose this cruise because of an awesome presentation by the travel agent. We were told this going to be a real Alaskan adventure and experience, instead we were on a ship full of Vietnamese people and forced to choose from mostly asian food choices. I didnt pay $9,000.00 for an asian vacation to Alaska. The food lines ran out of popular food choices and we had to choose from some sort of mystery meat? We also bought a drink package and it sometimes took over an hour to get a drink from the bar staff. The only speedy bartender was the guy on the top deck. That guy was at least friendly, the others were rude and slow.

The ship was neat and clean but the staff was quite rude. We sat for almost two hours at the Pinnacle Grill, so long that i almost fell asleep waiting for my food. The only good meal we had on the cruise was when we stopped in Ketchikan and went to a fresh seafood house. This experience for the money we paid was so bad, i will most like never take a cruise again.I've filled out multiple post trip surveys since returning and not a single person from Holland America has contacted me. Very disappointing.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin V

Cabin was clean and fairly roomy. Very nice.

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