`We sailed Juneau-Juneau on the Glacier Country itinerary and were very impressed with the ship, the crew and the other passengers. We got an upgrade for reasons we don't know (maybe because we were celebrating our 50th wedding anniversary) and the Commodore Suite was great. The food was beyond good and the staff was totally responsive to special eating requests (vegan, gluten-free, etc.) There were a variety of excursions (all included in the price of the cruise) which were geared to all activity levels. All the staff without exception were cheerful,enthusiastic, and knowledgeable and obviously wanted the passengers to have a wonderful trip.
The other passengers were a diverse but very congenial group, mostly Americans but at least one Australian couple. And it was a younger group than we are used to - lots of 30's, 40's, and 50's - which was fun.
We saw glaciers calve, eagles, bears, otters, humpback whales, seals, sea lions, a bunch of birds, including puffins, and moose swimming. We did not see orcas - this itinerary is not in the best location for them we were told. If they are a must-see, you might want to consider one of their other itineraries.
For unknown reasons, we got an upgrade to one of the 4 Commodore suites, It was great! Plenty of storage, nice bathroom, comfy bed & pillows, and doors onto a little sort of French balcony. It's a small boat, very informal, and you don't even get keys to your room (altho I'm sure you could ask for one).