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Worst cruise line ever! From the very beginning... we had a leaking pipe in our room that made the carpet soaking wet and the room smelt like mildew. They told us there was nothing they could do because they were fully booked. After going to guest services 3 times at 6:30 pm they finally moved our room. Our cruise to the Bahamas was changed the day we set sail. We were suppose to go to 3 different islands in the Bahamas (why I chose this cruise line) and we ended up doing majority at sea and one island in Mexico. So the cruise was extended by a day so 3 days at sea and 2 days at Cozumel, Mexico. Very disappointing... We were double charged for the internet package $155 that is still to this day not resolved (I stood in line at guest services 3 times the day of disembarkation trying to resolve). And just to top it all off they dropped us off in New Orleans and we had to figure out how to get home back to FL. No up front compensation... we had to submit receipts after the fact to be reimbursed up to $300 per person for “travel” only. Save your money and use a different cruise line.

AWFUL COMPANY. DON’T CRUISE WITH THEM

Norwegian Sun Cruise Review by kburgnon

Trip Details
  • Sail Date: August 2019
  • Destination: Bahamas
  • Cabin Type: Mid-Ship Oceanview Porthole Window
Worst cruise line ever! From the very beginning... we had a leaking pipe in our room that made the carpet soaking wet and the room smelt like mildew. They told us there was nothing they could do because they were fully booked. After going to guest services 3 times at 6:30 pm they finally moved our room. Our cruise to the Bahamas was changed the day we set sail. We were suppose to go to 3 different islands in the Bahamas (why I chose this cruise line) and we ended up doing majority at sea and one island in Mexico. So the cruise was extended by a day so 3 days at sea and 2 days at Cozumel, Mexico. Very disappointing... We were double charged for the internet package $155 that is still to this day not resolved (I stood in line at guest services 3 times the day of disembarkation trying to resolve). And just to top it all off they dropped us off in New Orleans and we had to figure out how to get home back to FL. No up front compensation... we had to submit receipts after the fact to be reimbursed up to $300 per person for “travel” only. Save your money and use a different cruise line.
kburgnon’s Full Rating Summary
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Cabin Review

Mid-Ship Oceanview Porthole Window
Cabin OF 4222
Once they changed our room is was much better. Still small but at least it didn’t smell like mildew.
Biscayne Deck Inside Cabins, Outside Cabins