I have traveled with Norwegian six other cruises and have had great experiences. This time was terrible. The delay from the previous cruise was because of the storm. Which I totally understand however they should’ve adjusted the time for everyone to arrive even later than they stated. We did not board the ship until almost 8:30 PM and had a muster drill at 10 PM to which prior to them starting that the captain gave a long speech. The food was not fresh and cold for the most part, the room was definitely not up to cleanliness standards of the past, and overall was just a terrible experience. When most people you encounter said that this was their worst trip and they could not wait for it to be over I think pretty much sums up how terrible it really was. I’ve always had positive experiences with Norwegian in the past but never cruised on the ship so I don’t know if it was a combination of factors, the ship itself, or the company just lowering its standard but I think I’ve had enough cruises with Norwegian due to this past experience.
Cabin was average but not clean. The bathroom smelled like urine, so I’m not sure if it was ever cleaned. I did ask the room steward if he would mind cleaning it due to the odor. I am not sure if it was cleaned but it smelled all week.