The cruise was chosen for the itinerary. We have cruised to New England and Canada in the past with another cruise line and were very satisfied. We were able to book this cruise through our Marriott Vacation Club membership. The ship itself is fine. The way it is run is a joke. From start to finish there were issues.

Hurricane Dorian delayed the ship's arrival in New York but we were not notified of the delay. We spent about 4 hours in the cruise terminal waiting for embarkation. Weather delays are understandable and not the fault of the cruise line, not keeping passengers apprised of the situation is not. Of course, once onboard cabins were not available but that's not unusual either. The dining rooms were open due to the lateness of embarkation but unprepared for the onslaught of diners. Service was a little sketchy but acceptable given the fact that most first night onboard meals are not the best. After dinner the cabin was available and miraculously the luggage was also there. Our steward stopped by to introduce himself but we never saw him again for seven days.

The safety presentation didn't occur until 10:30pm which was well past bedtime for many of the passengers. Norwegian doesn't place life vests in the cabins and given the chaos of their general assemblies is probably a disaster waiting to happen. Read more