Cleanliness and space of cabin was good.
Equipment at the gym is good.
Food: The (paid for in advance but constantly stated as ‘complimentary’) restaurants and buffet all served low quality food. After a few days the limited variety became very boring. The restaurants had the appearance of quality but really it was the same low quality food from the buffet but done with a table cloth.
Busyness vs Service: Breakfast in the Poseidna restaurant was an endurance test. Too many waiters each with one task who kept forgetting where they had been which meant that we were asked over and over if we wanted pastries, juice or coffee (even though we had asked for tea). Everyone is so keen to be doing something that every mouthful we took was being watched. Not a relaxing experience at all.
Disembarkation and embarkation: Getting on and off the ship was slow and painful. While the restaurant had an overflow of staff, security was ridiculously understaffed. In particular getting back onto the ship was frustrating with service from security being slow, inconsistent in approach and generally very unhelpful.
Up selling: staff I presume are on commission to get guests to eat at the pay extra restaurants. Most of this occurred outside of the paid in advance restaurants where they must have realised that the food was so average that people were likely to upgrade to eat some decent food.
In room entertainment: although a tv in th room the selections is very limited. At the very least we expected access to Netflix or another subscription service even if it was a paid for view service.
Zoe: Msc’s version of Alexa provided details of the paid for restaurants regardless of the question we asked.
Guest services: I called guest services on a couple of occasions and each time was provided with incorrect information. The people answering the phone seem to give their best guess to an answer rather than saying they don’t know and will find out.
Ship Maintenance: on the third day of the cruise we were advised that the balcony area would be cleaned. What they really meant was that for hours we would have a high pitch whining noise from a high pressure hose cleaning all the balconies.
Gym very small: for the amount of people on board the gym was very small and, even with air conditioning, it was stuffy and hot particularly at peak periods.
Anything to do with food or the pool area was beyond chaotic and yet there were other large areas which seemed to be constantly vacant and could have been put to better use (eg large smoking room and basketball court).
Forced togetherness: as an introvert this cruise realised my worst fears .. the food halls were crushed and beyond chaotic, restaurants with tables where you were forced to sit with other guests, and pool and deck areas where the concept of personal space was completely unknown.
This was our first cruise and will definitely be our last ... certainly with msc. The ship is new but the experience in the marketing material does not reflect the reality.
In summary ..think 1970s holiday camp crossed with being at the Boxing Day sales (only with no bargains).
The cabin was clean and comfortable.