0 Stars. Negative stars, really.

I’m sure Norwegian doesn’t care that I had a bad time. Just one customer lost over thousands that board happily every day. But, I want to leave a review anyway. Maybe one customer will listen and second guess NCL. Just came back from Norwegian Escape heading up New England and Canada. I did not enjoy the experience one bit and I let Alvin the cruise director and I assume the Captain or an Officer know upon exit (as they were standing there). I get it, Hurricane Dorian messed things up and when my family arrived at the Terminal in NYC, tons of people were there and the staff may have been overwhelmed. But that doesn’t excuse the misinformation and the attitude staff members were giving myself and others. Let’s start off with those who booked directly with NCL and were told via phone calls and text messages to not come to the Terminal until 4pm, meanwhile apparently people who did not book through NCL were never told there was a delay and arrived at the Terminal much earlier than 4pm. Not an issue, except these people who arrived before 4pm received embarkation numbers in the single digits or teens while those who listened dutifully to NCL received numbers in the high 30s or not at all. So, how is that fair? When I entered the terminal, no one told me I had to find this mysterious person who had embarkation boarding numbers but I did find the snotty employee who asked me why I needed 6 health cards (I don’t know? Because I have 6 people in my family?)

Second, when we finally got processed and boarded the ship there was zero traffic flow control. Everyone entered in deck 7 and flooded both the aft and forward elevators. The elevators were always full for whatever reason, when the doors opened, it was full. Eventually one staff member arrived and while I was first in line for the elevator, the staff member ushered others in, leaving me with two suit cases and a baby carriage (no baby, as my wife walked with the baby the 7 flights up to our room after ten minutes of waiting). Read more