• Write a Review
  • Boards
  • Log In
Riviera Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
691 Reviews

How far they have deteriorated

Riviera Cruise Review by jkarp1

13 people found this helpful
Trip Details
  • Sail Date: Aug 2019
  • Destination: the British Isles & Western Europe
  • Cabin Type: Verandah Stateroom

This was our second cruise on the Riviera. The food quality and service quality have fallen significantly over the past year.

We went on our first Oceania cruise in 2014 on the sister ship, Marina, for a Baltic cruise. We could not believe how wonderful and attentive the staff was. The shore excursions were great and fairly priced. The food and drink service was outstanding.

Last year we took Riviera for the Greek Island cruise. The food quality in the main dining room had dropped. The service had lessened. The shore excursions were much more crowded and over priced.

The entertainment offerings were poor at best.

This year we decided to try the ship again with some friends we met on the last cruise. Had it not been for the passengers we engaged with and a few outstanding staff members, the cruise would have been a disaster.

This was the Northern Allure cruise from Southampton to Reykjavik.

The first night we found shards of a broken glass on the bathroom floor. We brought this to the attention of the staff and insisted they re clean the bathroom floor. After that the cabin attendants never acknowledged us. Never greeted us and made an effort to turn away as we passed by.

Our bathrobes were taken, but not replaced.

Our bath mat was taken, but not replaced.

These incidents required us the call the supervisor.

The cabin had dust on the glass shelves - never cleaned in 2 weeks.

The bathroom vanity handles were loose.

The in room safe had a taped on piece of paper for a door handle, the plastic on the buttons was worn off and several numbers would not work, and the inside battery cover was held in place with a band aide.

One evening in Toscana, the Italian specialty restaurant, my desert glass was cracked through 2 sides. I spoke with the restaurant manager. I never received a formal apology, and offer to return to try them again - you could only book the 4 specialty restaurants once each on a 14 day cruise, or a free bottle of wine as an apology.

In another specialty restaurant, the Polo Grill - the cocktail I ordered was not good. Instead of offering me another or something else, I was still charged for this.

At the Waves outdoor grill, I asked for a simple smoothie of yogurt with milk and fruit. The staff informed me that they could only make the 3 combinations that were posted on the board. None of these were to my liking.

One evening my wife requested pasta with only olive oil and cheese. She was told she could only have pasta with the sauces listed. How easy is this to make, especially since the pasta was in front of her and did not have sauce on it yet.

The evening entertainment was hit or miss. Other less expensive cruise had far better shows, such as the Greek Crystal cruise from Montego Bay around Cuba.

This time we booked our own shore excursions, except for the free included ones. They were less than half price and much less frenetic.

Since NCL has taken over there appears to have been a precipitous decline in the care and attention to details. For over $7500.00/person for the cruise portion only, this is not inexpensive. At this price there are numerous other cruise lines.

All of the above was written on the on line end of cruise review. We were informed that every review was to be read and considered for future enhancements??????

I seriously doubt we will every cruise with Oceania again.

I would advise those reading this review to carefully consider other options before booking.

jkarp1's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Verandah Stateroom
Cabin B2 8048

see above

Port & Shore Excursion Reviews


The tour of the manor house was a bit short on time, but well worth the journey

Pulpit Rock

The day was wash out. Went to see Pulpit Rock, but the fog covered it.

View All 76 Pulpit Rock Reviews
Lerwick (Shetland Islands)

We hired our own guide to tour the Island. Much more intimate and cheaper than the cruise line tour.

This was a small group - 16. The weather was poor, but the 6 hour tour hit many of the highlights of the area. Well worth the money.

View All undefined undefined Reviews

Previous ReviewNext Review
2 Reviews Written
23 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More Oceania Riviera Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.