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Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made 4) Pre paid digital pictures was very cheap. I got in the end a pen drive with 120 pictures taken during the cruise and it costed 90 euros. During the cruise, they were charging 30 euros for EACH picture 5) Pizza was very good Cons = 1) Overall the bar staff was not trained at all. First night at the Cruise, I ordered a bottle of Champagne, the lady came after 10 minutes with the Bottle saying that it was the first time that she opened a Champagne bottle and tried to close it with the Cork again. 2) The food at the buffet was terrible and always crowded. It was always stressfull getting food, find a table 3) The cruise only offers free Water (when other lines offer Iced Tea, etc). The places to get drinks were dirty and some of them had only Coffe and not hot milk 4) The portion size of the dinner was terrible ... everyone at our table asked always 2-3 main courses because it was impossible to have food enough with only 1 main dish. 5) The shows during the evening at the theater were very poor. Comparing with other cruises that I´ve been, it was by far the worse. I even slept because if was boring. 6) The overall entertainment during the cruise was very bad... other cruises that I´ve been, have a Cruise Director that cheers up the entire ship with lot of enterntainment and parties. At the Preziosa, and I dont even know if we have similar role during the ship. 7) Basic stuff like NUTELLA... it was not offered during the breakfast for my Daugther, but it was available if asked.. so every time i needed to go to the bar and ask for Nutella and the waiter passed me a few nutella hidden like he was giving me drugs. 8) The overall service was so bad that I went to the guest services and asked to remove the service charge. I then paid good service at the dinner and room directly to the waiters. 9) I´ve been in many different Cruise companies before and this was the first that THEY DONT OFFER FREE ICE CREAM. All other have free 24h ice cream. They charge at Preziosa for everything. Worst cruise experience I ever had, and i will never get on a MSC ship again.

First and last time with MSC

MSC Preziosa Cruise Review by winterrod

3 people found this helpful
Trip Details
  • Sail Date: September 2019
  • Destination: Baltic Sea
  • Cabin Type: Fantastica Interior Stateroom
Pros =

1) Service at the dinner - Waiter always friendly

2) Service and cleanliness on our Room

3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made

4) Pre paid digital pictures was very cheap. I got in the end a pen drive with 120 pictures taken during the cruise and it costed 90 euros. During the cruise, they were charging 30 euros for EACH picture

5) Pizza was very good

Cons =

1) Overall the bar staff was not trained at all. First night at the Cruise, I ordered a bottle of Champagne, the lady came after 10 minutes with the Bottle saying that it was the first time that she opened a Champagne bottle and tried to close it with the Cork again.

2) The food at the buffet was terrible and always crowded. It was always stressfull getting food, find a table

3) The cruise only offers free Water (when other lines offer Iced Tea, etc). The places to get drinks were dirty and some of them had only Coffe and not hot milk

4) The portion size of the dinner was terrible ... everyone at our table asked always 2-3 main courses because it was impossible to have food enough with only 1 main dish.

5) The shows during the evening at the theater were very poor. Comparing with other cruises that I´ve been, it was by far the worse. I even slept because if was boring.

6) The overall entertainment during the cruise was very bad... other cruises that I´ve been, have a Cruise Director that cheers up the entire ship with lot of enterntainment and parties. At the Preziosa, and I dont even know if we have similar role during the ship.

7) Basic stuff like NUTELLA... it was not offered during the breakfast for my Daugther, but it was available if asked.. so every time i needed to go to the bar and ask for Nutella and the waiter passed me a few nutella hidden like he was giving me drugs.

8) The overall service was so bad that I went to the guest services and asked to remove the service charge. I then paid good service at the dinner and room directly to the waiters.

9) I´ve been in many different Cruise companies before and this was the first that THEY DONT OFFER FREE ICE CREAM. All other have free 24h ice cream. They charge at Preziosa for everything.

Worst cruise experience I ever had, and i will never get on a MSC ship again.
winterrod’s Full Rating Summary
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Cabin Review

Fantastica Interior Stateroom
Cabin I2 1319
Cabin was bigger when compared to other interior stateroom that I´ve been.. everything worked ok.
Ametista Deck Inside Cabins, Balcony Cabins

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