1. Home
  2. Cruise Reviews
  3. Pride of America
We chose Pride of America because there wasn't an alternative for just cruising around the Hawaiian Islands. The alternate requires cruising from the North American west coast with 4 wasted days at sea. The most disappointing aspect on Pride of America was the quality of food offered in some of the venues. Specifically their "Italian" spot was certainly not worth any upcharge; indeed there should be a partial refund of ticket price for wasting our night there. Drinks are outrageously expensive and unlike other ships we've sailed, Pride of America. charges for bottled water. With one exception, Customer Service staff are clearly not part of the A Team. They screwed up on booking a shore excursion, they generally don't seem particularly interested in their jobs, and provided incorrect information when queried. Communications were generally pathetic and clearly the worst parts of this organization are their website and their call center.

Shore Excursions were the best part of this trip

Pride of America Cruise Review by Jtrentac

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Hawaii
  • Cabin Type: Balcony
We chose Pride of America because there wasn't an alternative for just cruising around the Hawaiian Islands. The alternate requires cruising from the North American west coast with 4 wasted days at sea. The most disappointing aspect on Pride of America was the quality of food offered in some of the venues. Specifically their "Italian" spot was certainly not worth any upcharge; indeed there should be a partial refund of ticket price for wasting our night there. Drinks are outrageously expensive and unlike other ships we've sailed, Pride of America. charges for bottled water. With one exception, Customer Service staff are clearly not part of the A Team. They screwed up on booking a shore excursion, they generally don't seem particularly interested in their jobs, and provided incorrect information when queried. Communications were generally pathetic and clearly the worst parts of this organization are their website and their call center.
Jtrentac’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian (NCL) Pride of America price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BC Won't say
Typical cruise ship cabin. TV too small to be seen from the bed.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins